IT Support Apprentice
KRAKEN WORKS LIMITED
ENGLAND (PO15 5RT)
Closes on Wednesday 30 September 2026
Posted on 6 August 2026
Contents
Summary
Are you passionate about technology and ready to turn that passion into a rewarding career? If you're eager to learn, enjoy solving problems, and want to gain hands-on experience in a professional IT environment, this could be the perfect opportunity for you.
- Wage
-
£16,640 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday - Flexible around the core hours (10:00 to 15:00)
40 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
The IT Support Apprentice will be responsible for the following duties:
- Provide first-line IT support for hardware, software, and access issues
- Log and manage support requests through the service desk
- Assist with setup and configuration of laptops, desktops, and mobile devices
- Support onboarding and offboarding processes (accounts and devices)
- Maintain accurate IT asset records and inventory
- Assist with Microsoft 365 and Entra ID administration (basic tasks)
- Support printers, meeting room equipment, and general office IT systems
- Assist with troubleshooting and resolving day-to-day IT issues
- Update IT documentation and knowledge base articles
- Support IT projects such as device rollouts, upgrades, and improvements
- Participate in apprenticeship training and coursework
Where you'll work
UNIT 5
CONCORDE CLOSE
FAREHAM
ENGLAND
PO15 5RT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Strong interest in IT
- Strong interest in technology
- Understand computer systems
- Understand computer apps
- Willingness to learn
- Strong communication skills
- Able to follow processes
About this employer
Kraken is a team of expert naval architects, engineers, and operators dedicated to delivering cutting-edge autonomous maritime solutions that meet the demands of today's rapidly evolving operational environment.
As traditional maritime approaches continue to evolve, they are at the forefront of developing innovative technologies that enhance maritime security, resilience, and operational effectiveness through distributed systems, scalable autonomy, and agile solutions.
Driven by precision, performance, and innovation, the team combines rapid design iteration with real-world testing to develop reliable, mission-ready systems. Every solution is engineered with disciplined execution, ensuring exceptional quality and performance in even the most challenging conditions.
Kraken technology is designed to succeed where it matters most, delivering reliable autonomous capability in high sea states, contested environments, and sustained deployments. With a focus on rapid deployment, modular adaptability, and dependable performance, they are shaping the future of autonomous maritime operations.
https://krakentechnology.com/ (opens in new tab)
Company benefits
- After two years’ consecutive service, one additional day’s annual leave up to a maximum of five additional days annual leave
- Holiday buy/sell, up to five days per calendar year
- Flexi working, core hours 10:00 to 15:00, subject to departmental requirements
- Private Medical Insurance with optional family cover
- Pension scheme with a 5% employer contribution
Plus, many more!
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000046632.
Apply now
Closes on Wednesday 30 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.