Client Services Apprentice
STEADFAST TRAINING LTD
Spalding (PE11 3YR)
Closes in 30 days (Friday 4 September 2026 at 11:59pm)
Posted on 5 August 2026
Contents
Summary
This role would predominantly based at our head office in Spalding but flexibility to travel will be required in line with the needs of the business, this involves organising and signing up apprenticeships and other learners. Full training will be given, accuracy and attention to detail is an essential requirement.
- Wage
-
£17,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9am - 5pm.
37 hours 30 minutes a week
- Start date
-
Friday 11 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Overall Purpose of the Job:
To support the provision of an effective and efficient customer service function by:
- Promoting The company’s’ services and products to potential as well as existing customers
- Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required; Support the Client Services Team Leader to ensure the vacancy matching process is adhered to
- Preparing learner paperwork packs and managing company sign-up appointments
- Facilitating the enrolment of learners during group and 1-2-1 sessions, providing advice and guidance on course requirements (including duration and content)
Key Accountabilities:
- Enrolment of learners and providing professional support
- Allocate learners to training opportunities and manage booking system
- Follow up learners from courses to track their progress into employment as and when requested
- Undertake appropriate training for all systems and applications
- Accurate completion of all paperwork in line with any contracts held by Steadfast Training Ltd
- Ensure up to data knowledge regarding all funding rules and requirements
Main Duties and Responsibilities:
- Achieve and exceed agreed performance targets as set out for this role
- Maintain accuracy
- Building and maintaining good relationships with new and existing clients
- Uploading information for the vacancy matching system and following through for appointments, sign-ups and matching apprentices to the vacancy
- Ensuring all required data is kept accurate and up to date and organising all learner and sales paperwork in an effective and efficient manner for handover to the Central Administration Team
- Responding to all customers (including learner applicants) in a timely manner and maintaining appropriate records of correspondence via the CRM
- Participating in annual employee appraisal and objective setting activity and meeting with line manager to review personal progress on a quarterly basis
- Attending staff training as required to maintain personal competency and keep up-to-date with current practice
- Upholding all policies and procedures of Steadfast Training Ltd
- Promoting a positive image of the company and all of the services it delivers
- Undertaking other appropriate duties as may be reasonably required from time to time by the Line Manager
Key Relationships:
- Internally, with Client Services Team Leader; Marketing Manager; Trainers, Tutors, Central Administration Team, Quality & Curriculum
- Externally, with employers and individual learner candidates
Qualifications/ Knowledge, Skills/ Abilities and Experience required to carry out the Role:
Qualifications/ Knowledge
A clean driving licence is required as you will be visiting clients' premises using a company vehicle
Where you'll work
5 Enterprise Way
Spalding
PE11 3YR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STEADFAST TRAINING LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Level 2 Customer Service Practitioner
- All training will take place at Steadfast Training on a monthly basis
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are a training provider that delivers first class skills, employability and training solutions to create better futures for individuals, families, businesses and communities. We deliver quality vocational training including Apprenticeships and Diplomas. We are a prime contractor with the Skills Funding Agency and also work closely with the DWP, National Apprenticeship Service and other funding services, to make training affordable.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression to Team Leader, move to other departments ie Compliants, Quality etc.
Ask a question
The contact for this apprenticeship is:
STEADFAST TRAINING LTD
Robert Wright
Robert.Wright@steadfasttraining.co.uk
01775513050
The reference code for this apprenticeship is VAC2000046338.
Apply now
Closes in 30 days (Friday 4 September 2026 at 11:59pm)