Apprentice Hire & Sales Coordinator
GAP GROUP LIMITED
Lincoln, London
Closes in 19 days (Friday 28 August 2026)
Posted on 5 August 2026
Contents
Summary
As an Apprentice Hire & Sales Coordinator, you'll complete a 2-year apprenticeship, gaining an NVQ Level 3 in Hire Desk Operations through on-the-job experience and online learning. You'll develop skills in hire desk operations, sales, customer service, stock control, purchasing, administration, credit control and driver co-ordination.
- Wage
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£17,860 a year
Minimum wage rates (opens in new tab)
Apprentices under 18 joining our programme you will be required to work a maximum of 39 hours per week with a starting salary of £16,224 per annum.
Apprentices over 18 joining our programme you will be required to work a maximum of 42.5 hours per week with a starting salary of £17,860 per annum.
After successful completion of Year 1, you will automatically move onto the National Minimum Wage rate for your age group. - Training course
- Customer service specialist (level 3)
- Hours
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Monday to Friday, 7:30/8:30 am to 4:30/5:00 pm.
42 hours 30 minutes a week
- Start date
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Monday 14 September 2026
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our 2 Year Apprenticeship Programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst coordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Gap Group Lincoln, Exchange Road Hykeham, Lincoln, LN63JZ
- Sewardstone Hall Farm, Waltham Abbey, London, E47RH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BMS PROGRESS LLP
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will be working towards a Customer Service Specialist Level 3 - with BMS Progress - you will complete your learning online.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, you can progress into a Hire Sales Coordinator Role.
Ask a question
The contact for this apprenticeship is:
BMS PROGRESS LLP
The reference code for this apprenticeship is VAC2000046131.
Apply now
Closes in 19 days (Friday 28 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.