Customer Service Apprenticeship

Utopia Interiors (Newark) Ltd

NEWARK (NG24 4XF)

Closes in 12 days (Monday 17 August 2026 at 11:59pm)

Posted on 3 August 2026

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Summary

Join Utopia Interiors as a Bathroom Designer & Customer Service Apprentice. Learn to design beautiful bathrooms, provide exceptional customer service and develop valuable sales and design skills within a friendly, experienced team.

Wage

£16,224 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • Full training and support provided
  • Company Pension
  • 20 days annual leave plus bank holidays
Training course
Customer service practitioner (level 2)
Hours
5 days per week, including Saturdays. Working hours are 9am - 5pm Monday – Friday and 9am-4pm on Saturdays. The successful candidate will receive one fixed weekday off each week in addition to Sunday.

39 hours a week

Start date

Wednesday 23 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to:

  • Greeting Customers and providing excellent customer service.
  • Assisting with bathroom design using computer-aided design (CAD) software.
  • Learn about bathroom products, brands and design trends.
  • Preparing quotations and customer orders.
  • Answering telephone and email enquiries.
  • Maintaining showroom displays to a high standard.
  • Booking appointments and supporting the design team.
  • Processing customer orders and supplier information.
  • Visting customers homes to carry out site surveys.
  • Developing product knowledge to confidently advise customers.
  • Working towards becoming an independent Bathroom Designer.

Where you'll work

27 PORTLAND STREET
NEWARK
NG24 4XF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L2.
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
  • This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

More training information

Course outline:

https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

  • Full UK Driving Licence
  • We often receive deliveries of bathroom goods to our showroom warehouse which you will be expected to help with.
  • As a customer facing role in a premium showroom, we pride ourself on exceptional presentation. All team members are expected to maintain a smart, professional appearance and wear appropriate business attire at all times.

About this employer

Utopia Interiors is a premium kitchen, bedroom and bathroom showroom based in Newark.

https://utopiainteriors.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, there is the opportunity to secure a permanent position as a Bathroom Designer & Customer Service Advisor. As experience and product knowledge develop, there will be opportunities to take on greater responsibility, manage customer projects and initial design through to completion and progress into a senior design and sales roles.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Kateryna Shevchenko

apprenticeships@lincolncollege.ac.uk

The reference code for this apprenticeship is VAC2000046088.

Apply now

Closes in 12 days (Monday 17 August 2026 at 11:59pm)