Apprentice Customer Service
Origin Amenity Solutions Limited
Lincoln (LN6 9BJ)
Closes in 13 days (Tuesday 15 September 2026 at 11:59pm)
Posted on 1 September 2026
Contents
Summary
Be at the heart of our sales operation. As a Sales Support Apprentice, you'll work closely with customers, sales teams, and colleagues to deliver a seamless customer experience from enquiry to delivery.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
- 25 days holiday
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday: 8:30am to 5pm
37 hours 30 minutes a week
- Start date
-
Thursday 24 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but will not be limited to:
- Supporting customers by phone and email, providing updates on orders, lead times and delivery schedules.
- Processing customer orders accurately and efficiently using our D365 ERP system.
- Working closely with our sales team, warehouse and other departments to ensure orders are delivered smoothly.
- Completing a variety of administrative tasks and maintaining accurate customer and order information.
- Helping to keep the sales operation running efficiently by solving problems, responding to queries and supporting the wider team when needed.
Where you'll work
Unit 15
Electric Avenue, Witham St. Hughs
Lincoln
LN6 9BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINCOLN COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L3.
- A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
- This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
More training information
Course outline:
https://skillsengland.education.gov.uk/apprenticeships/st0071-v1-3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Origin Amenity Solutions (OAS) is one of the largest UK providers of grassturf and plant health solutions, from growth and protection to appearance and control, incorporating sustainable and environmental solutions within its portfolio. OAS is focused on supporting greenkeepers, grounds managers, local authorities and landscape contractors through product innovation, education and research and development for continuous improvement in plant health practices.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At Origin, we're committed to developing our people. Whether your ambition is to lead a team, move into sales, or broaden your commercial experience, we'll support you with the training and opportunities to help you achieve your career goals.
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
Kateryna Shevchenko
apprenticeships@lincolncollege.ac.uk
The reference code for this apprenticeship is VAC2000046026.
Apply now
Closes in 13 days (Tuesday 15 September 2026 at 11:59pm)