Apprentice Customer Service Practitioner
ADR UK TYREMART LTD
NOTTINGHAMSHIRE (NG23 5DJ)
Closes in 12 days (Tuesday 25 August 2026 at 11:59pm)
Posted on 11 August 2026
Contents
Summary
Join our dynamic commercial team as a Customer Service Support Apprentice! Gain hands-on experience in a fast-paced engineering environment handling key administrative tasks, commercial data entry, and customer advisory services. This is a fantastic opportunity to launch your career, develop vital skills, and support key events.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Thursday, 08:00 - 17:00. Friday, 08:00 - 15:45.
37 hours 30 minutes a week
- Start date
-
Wednesday 23 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but will not be limited to:
- Commercial & Administrative Support: Assisting the busy commercial and sales teams with daily office operations and workflow coordination.
- Customer Advisory Services: Learning to handle B2B customer inquiries professionally, providing advice, and managing follow-up communications.
- Data Management: Inputting critical commercial data, processing information accurately into our business systems, and maintaining clean records.
- Events Assistance: Helping the team prepare for, organize, and support corporate hospitality and industry events.
- General Administration: Managing incoming mail, answering phone calls, and filing digital documentation to ensure smooth day-to-day operations.
Where you'll work
MAIN ROAD
LONG BENNINGTON
NEWARK
NOTTINGHAMSHIRE
NG23 5DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINCOLN COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service.
- A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
- This is a work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
More training information
Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
About this employer
ADR UK Tyremart, a proud member of the ADR Group, stands as a premier global provider of agricultural running gear for a diverse range of agricultural machinery. Situated in Long Bennington, near Newark, our state-of-the-art facility houses an extensive inventory. Within our well-organized warehouse, you'll discover a broad spectrum of products, from compact stub axles to heavy-duty commercial axles. Our inventory also boasts a rich assortment of suspension types. To cater to all your needs, we stock a diverse selection of accessories, including braking kits, top-quality tires, drawbars, hitch eyes, and an array of other essential components. Additionally, our comprehensive collection of genuine spare parts ensures you have everything you require. Being a part of the esteemed ADR Group affords us access to cutting-edge technical solutions to meet the varied needs and demands of OEMs. We take pride in our role as a trusted supplier of running gear to the majority of leading trailer and trailed agricultural machinery manufacturers in the United Kingdom and Ireland.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
If successful, we will be able to offer many different positions in either engineering, logistics or distribution department.
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
Kateryna Shevchenko
apprenticeships@lincolncollege.ac.uk
The reference code for this apprenticeship is VAC2000045918.
Apply now
Closes in 12 days (Tuesday 25 August 2026 at 11:59pm)