Business Administrator Apprentice
RESICARE ALLIANCE LIMITED
Uttoxeter (ST14 8NR)
Closes in 31 days (Monday 31 August 2026 at 11:59pm)
Posted on 31 July 2026
Contents
Summary
Join Resicare Alliance as a Business Administrator apprentice in Uttoxeter, supporting our Referrals team. You'll process referrals, maintain CRM records, prepare documents and liaise with Local Authorities, while working towards a level 3 qualification. No experience needed — full training given.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Pay to be discussed depending on experience
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
40 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Log and update incoming referral information received by email, phone, and online portals
- Update referral and placement records on the Gold Vision CRM system
- Prepare documentation, including Expressions of Interest, offer letters, and referral packs
- Respond to routine queries from internal teams and Local Authorities
- Schedule meetings, prepare agendas, take minutes, and circulate actions
- Maintain electronic and paper filing systems in line with confidentiality requirements
- Support general office tasks, such as managing post and ordering supplies
- Assist with reports and management information as requested
- Attend team meetings and training sessions to support ongoing development
- Build working relationships with Commissioning Officers, Placement Teams, and other stakeholders
Where you'll work
Smallwood Manor Farm
Smallwood Manor
Uttoxeter
ST14 8NR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CLEAR QUALITY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Resicare Alliance is an independent provider of residential care for children, young people, and adults, based in Uttoxeter. We promote a family culture and are driven to grow and succeed within the care sector, recently expanding through the acquisition of Cove Care Ltd. Every child and young person in our care has a bespoke care plan, delivered through expert, intensive intervention that helps them build the confidence, skills, and outlook to move forward with their lives.
We embrace diverse and varied teams — it's our people who give us our identity and culture. In return, we offer a comprehensive professional development pathway, ensuring everyone has the opportunity to build a successful, long-term career with us.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On completing this apprenticeship, learners will have a solid foundation in business administration, referrals processes, and CRM systems, opening up a number of routes within Resicare Alliance, such as:
- Referrals Officer/Coordinator – taking on more ownership of the referrals process and Local Authority liaison
- Business Development Administrator – supporting wider growth and stakeholder relationship work
- Team Administrator/Office roles across other departments, using the transferable admin and organisational skills built during the apprenticeship
- Further qualifications – progressing onto a Level 4/5 apprenticeship (e.g. Business Administration, Team Leader/Supervisor, or HR Support), depending on career interests
Ask a question
The contact for this apprenticeship is:
CLEAR QUALITY LIMITED
recruit@resicarealliance.co.uk
The reference code for this apprenticeship is VAC2000045744.
Apply now
Closes in 31 days (Monday 31 August 2026 at 11:59pm)