Business Admin Apprentice
TOTAL RESOURCES (UK) LTD
BOLDON COLLIERY (NE35 9PD)
Closes in 20 days (Wednesday 19 August 2026 at 11:59pm)
Posted on 29 July 2026
Contents
Summary
To support the Traffic Management Office with the planning, coordination and administration of traffic management operations while undertaking an apprenticeship programme. The role provides practical experience in office administration, customer service, operational planning and ensure the efficient delivery of traffic management services.
- Wage
-
£18,720 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
07:30 - 17:00.
45 hours a week
- Start date
-
Monday 24 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with the planning and scheduling of traffic management works.
- Use digital platforms and the company's field management system to allocate, monitor and update live jobs.
- Liaise professionally with clients, local authorities, operatives and suppliers by telephone and email.
- Support the booking and coordination of labour, vehicles and traffic management equipment.
- Maintain accurate electronic records and ensure all documentation is completed correctly.
- Assist with the preparation of permits, work schedules and job packs.
- Respond to customer enquiries in a professional and timely manner.
- Carry out general office administration duties as required.
- Support the processing of timesheets, job records and operational paperwork.
Where you'll work
8 DIDCOT WAY
BOLDON BUSINESS PARK
BOLDON COLLIERY
NE35 9PD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is a fully work-based programme.
- You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
- You will be studying the Level 3 Business Administrator Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About this employer
Operating across multiple sectors of the highway management sector. With exceptional depth of experience in the industry, we look to make your life easier in all aspects of traffic management, road resurfacing and event management. You can feel assured that from initial site inspection, through to design, construction and final delivery, we will exceed your expectations across our service delivery. Here at Total Resources we understand the importance of working alongside our clients to ensure their requirements and specifications are fully met and that they are supported by a highly skilled and experienced team through which they will receive the service level required to successfully deliver their individual project.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The successful candidate will undertake an appropriate apprenticeship programme alongside on-the-job training. They will receive support to develop the knowledge, skills and behaviours required to become a competent Traffic Management Co-ordinator.
Ask a question
The contact for this apprenticeship is:
ZENITH TRAINING LIMITED
Ian Wilkinson
Ian@we-are-zenith.com
01919171097
The reference code for this apprenticeship is VAC2000045285.
Apply now
Closes in 20 days (Wednesday 19 August 2026 at 11:59pm)