Transport Admin Apprentice

XPO TRANSPORT SOLUTIONS UK LIMITED

Ilkeston (DE7 6HD)

Closes in 7 days (Friday 7 August 2026 at 11:59pm)

Posted on 31 July 2026

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Summary

Ready for a change? Looking for a role that you can develop into? How would you like to work for a company that can accelerate your career? We are looking for someone like you. We’re currently recruiting for Transport Administrator Apprentice based at our customer site in Ilkeston, Derbyshire for our transport operations.

Wage

£26,463.84 a year

Minimum wage rates (opens in new tab)

we offer 25 days holiday (plus bank holidays) You’ll have access to, a workplace pension and many other benefits including high street discounts and cycle to work scheme

Training course
Traffic operator (level 2)
Hours
Monday – Friday, 7:30am - 3:30pm or 8:00am - 4:00pm.

37 hours 30 minutes a week

Start date

Monday 17 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Accountabilities:

  • Liaising with customers regarding delivery schedules, delivery updates and service enquiries
  • Accurate data entry and maintenance of transport management systems
  • Communicating with hauliers, drivers and third-party delivery networks to coordinate collections and deliveries
  • Monitoring daily transport operations and tracking shipments through to completion
  • Proactively notifying customers of delivery dates, times and any delays
  • Investigating delivery failures, service issues and customer complaints, ensuring corrective actions are taken where required
  • Uploading, retrieving and tracing Proof of Delivery (POD) documentation
  • Preparing and issuing loader packs, manifests and delivery paperwork

Where you'll work

Saint Gobain C O XPO Logistics
Cat and Fiddle Lane West Hallam
Ilkeston
DE7 6HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

Training schedule

  • Traffic Operator Level 2 Apprenticeship
  • Functional Skills in English and math at level 2 unless exempt through previous qualifications gained

More training information

  • The course delivered is over a 12-month period plus an additional 3-month period to complete the endpoint assessment
  • Training is scheduled monthly on a 121 basis with your tutor and sessions are delivered for 3 hours either on-site or via teams

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C / 4-9)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Good knowledge of UK Geography

Other requirements

Essential skills required: Good knowledge of UK Geography. Experience in using computer software systems. Successful tracking record in communication and building relationships with customers. Experience in a challenging Customer Service environment.

About this employer

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

https://www.xpo.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
  • Potential for full-time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

01788 575090

The reference code for this apprenticeship is VAC2000045263.

Apply now

Closes in 7 days (Friday 7 August 2026 at 11:59pm)