Junior Customer Account Executive Apprentice

C3 MIDLANDS LTD

BIRMINGHAM (B18 6PT)

Closes on Monday 7 August 2028

Posted on 29 July 2026

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Summary

C3 Midlands have an excellent reputation within the print industry and are looking for a motivated and determined Junior Customer Account Executive Apprentice. The successful candidate will play a key role in supporting business operations, coordinating logistics, processing purchase orders, managing stock and producing accurate reports.

Wage

£18,200 a year

Minimum wage rates (opens in new tab)

The salary for this apprenticeship will be as follows:

First 12 months (or apprentices aged under 19): £8.75 per hour
Aged 18 to 20 (after the first year): £11.35 per hour
Aged 21 and over (after the first year): £12.71 per hour

Training course
Business administrator (level 3)
Hours
Working hours are Monday to Friday, 9:00am to 5:30pm, with a 30-minute lunch break.

40 hours a week

Start date

Thursday 10 August 2028

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will assist the Finance and Sales Departments, reporting directly a Line Manager and ultimately to our Customer Services Director.

Working on our bespoke Management Information System and also using a variety various Microsoft based business packages on their own terminal as applicable, the successful candidate will accurately enter data, process documents, create and deliver purchase orders, record transactions and operations, arrange and report on our logistics, assist with stock and material audits and prepare reports.

To be successful in applying for this role, you must have a full understanding and be extremely proficient with the use of computers and general software, be extremely thorough, accurate and honest with an aspiration and aptitude to ensure correct administration is executed, be trustworthy, efficient and extremely well organised.

Overview of Responsibilities:

  • Provide support to the Finance and Sales Departments and the business in general.
  • Performing tasks such as answering phones, document filing, data entry, emailing, processing the mail, etc.
  • Handling communications with clients and suppliers via phone, email and in-person.
  • Organising, purchasing and generally managing delivery logistics following a daily briefing.
  • Preparing reports on request.
  • Create, file and send PDF copies of purchase Orders to suppliers by email.
  • Assisting with audits, fact checks, and resolving discrepancies.
  • Receive, organise and process client stock orders.
  • Manage client stock orders; picking exact print related stock to accurately complete client orders and pack accordingly ready for despatch and conduct periodical stock checks/counts.
  • Organise and purchase our logistics requirement as instructed.
  • Undertake various other related duties as requested.

Where you'll work

UNIT 7
HOCKLEY INDUSTRIAL ESTATE
PITSFORD STREET
BIRMINGHAM
B18 6PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
  • These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.
  • You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
  • If required, we can also provide Functional Skills in Maths and English throughout your apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working

About this employer

At C3 Midlands, we never say no – we love a challenge! We design, fabricate, print, pack, collate, distribute, deliver, audit, install, track, store, and manage whatever our clients throw at us.

We pride ourselves on offering a proactive and professional service, always putting our customers first. We work quickly, efficiently, and to a high standard, allowing our clients to focus on their own business while we take care of theirs. From small print runs to large-scale projects, we provide a wide range of products and services, including digital signage, graphic installation, online procurement, and project management.

https://c3midlands.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship could lead to full time employment in administration or the print Industry.

Ask a question

The contact for this apprenticeship is:

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Jess Matthews

jess@nextlevel-training.co.uk

07717376008

The reference code for this apprenticeship is VAC2000045208.

Apply now

Closes on Monday 7 August 2028