Preventions Administration Apprentice

Dover District Council

Dover (CT16 3PJ)

Closes in 21 days (Sunday 23 August 2026 at 11:59pm)

Posted on 31 July 2026

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Summary

Dover District Council have an exciting opportunity for a Preventions Administration Apprentice to join their team. This role offers valuable hands-on experience in a busy housing environment, supporting homelessness prevention services while developing administration, communication and customer service skills.

Wage

£23,200 a year

Minimum wage rates (opens in new tab)

The Council offers an enhanced apprenticeship pay at £12.00 per hour for the first year of study. Upon completion of the first year, salary will increase to be line with National Minimum Wage for the apprentices age group

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours a week

Start date

Wednesday 9 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities:

  • Support the Preventions team by taking calls and doing administrative duties  
  • Support the Preventions Officers in the management of private rented accommodation
  • Support the Housing Options team by managing the homeless referrals into the section
  • Process and distribute the post to staff in a timely manner
  • Gather relevant information from applicants to complete the
  • Personal Housing Plan and make phone calls to update the Plans
  • Gather relevant information from applicants to support housing applications    
  • Update HUUME with all relevant information relating to applications
  • Arrange appointments for the Preventions Officers once all relevant information is available 
  • Provide information to the Senior Housing Options Officer/Housing Options Manager as required
  • Communicate effectively in writing, face to face and/or over the telephone with colleagues, customers and other agencies
  • Establish and maintain effective and professional relationships with team colleagues and other agencies
  • Ability to effectively manage your work
  • Work effectively under pressure and prioritise your workload
  • Work as part of a team and/or use your own initiative when required
  • Ensure that agreed objectives and performance targets are achieved
  • Any other reasonable duties that may be required from time to time

Where you'll work

Council Offices
White Cliffs Business Park Whitfield
Dover
CT16 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EKC GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Providing local services to those who live, work and study in the Dover District. Services include planning applications, housing, benefits, council tax and licensing.

http://www.dover.gov.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is no guarantee of a permanent position upon completion.

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Eleanor Jarlett

eleanor.jarlett@ekcgroup.ac.uk

01227 811315

The reference code for this apprenticeship is VAC2000044961.

Apply now

Closes in 21 days (Sunday 23 August 2026 at 11:59pm)