IT Support Apprentice

ESG GLOBAL (ENERGY) LTD

Lancashire (PR7 6AQ)

Closes in 12 days (Friday 7 August 2026)

Posted on 24 July 2026

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Summary

You will work in a close knit team within our corporate IT team. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. but during your initial training period the need to be in office with other team members will be essential.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday between 07:30 and 16:00.

37 hours 30 minutes a week

Start date

Monday 17 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
  • Providing assistance to resolve support issues or escalating the call within the relevant team
  • Dealing with software issues e.g installation and upgrades
  • Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
  • Providing basic training over the phone for stakeholders when needed
  • Assist with set up and resource deployment, including new user set up’s, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
  • Support Starters, Leavers & Movers within ESG
    Hardware builds
  • Check in hardware & deliveries to Corporate IT
  • Keep up to date notes on the work completed through the helpdesk

Where you'll work

Brisance House Euxton Lane
Euxton
Chorley
Lancashire
PR7 6AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

IT Support Technician Apprenticeship - Baltic Apprenticeships

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

Other requirements

The successful candidate must have 4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience

About this employer

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Company benefits

  • Health Cash Plan
  • Private Medical Insurance
  • Cinema Discounts
  • Discounted Gym Memberships
  • Gourmet Society Dining Club Memberships
  • Kids Pass Memberships
  • Cycle to Work 

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The successful candidate can progress onto a 1st line support engineer or with training provided by ESG you can take a different route within corp IT or within ESG

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC2000044729.

Apply now

Closes in 12 days (Friday 7 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.