IT Apprentice
TECONNEX LIMITED
Keighley (BD21 4LG)
Closes in 28 days (Sunday 23 August 2026 at 11:59pm)
Posted on 23 July 2026
Contents
Summary
PURPOSE OF THE ROLE:To develop skills and knowledge while providing technical support to end-users across various sites, including Keighley, Romania, Mexico, and India, under the supervision of experienced team members.
- Wage
-
£16,500 a year
Minimum wage rates (opens in new tab)
£16,500 to £18,500 per annum depending on experience
- Training course
- Information communications technician (level 3)
- Hours
-
8:15am to 5:00pm Monday to Thursday. 8:15am to 3:00pm on Friday
Lunch is 12:00 to 12:45
38 hours a week
- Start date
-
Friday 28 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities will include:
- Taking ownership of tasks and ensuring they are completed to a high standard
- Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
- Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
- Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers
- Performing routine IT maintenance tasks, including software updates and antivirus scans
- Participating in IT projects, such as system upgrades and deployments
- Collaborating with the IT team to learn and implement IT policies and best practices
- Documenting IT processes and configurations to support knowledge sharing
- Liaising with external vendors and service providers as part of the procurement and support process
Where you'll work
Teconnex Ltd
Bronte Warehouse
Chesham Street
Keighley
BD21 4LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VELOCITY 1ST LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Requirements
Essential qualifications
GCSE in:
- 3 additional subjects (excluding English & Maths) (grade A*-C/ 9-4)
- English (grade A*-C/ 9-4)
- Maths (grade A*-C/ 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
TECONNEX LIMITED is a technology company that provides IT solutions and services to businesses. We are committed to delivering high-quality support, innovation and excellent customer service while helping apprentices develop valuable technical skills and gain hands-on industry experience.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- The role offers long-term security and the opportunity to progress into a permanent position
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000044507.
Apply now
Closes in 28 days (Sunday 23 August 2026 at 11:59pm)