Apprentice IT Engineer

TECONNEX LIMITED

Keighley (BD21 4LG)

Closes in 15 days (Monday 10 August 2026 at 11:59pm)

Posted on 23 July 2026

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Summary

This is an exciting opportunity for someone with a passion for technology to begin a career in IT. As an Apprentice IT Engineer, you will provide first-line IT support to colleagues across multiple international sites while learning from experienced IT professionals. 

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Working hours to be confirmed at interview stage.

37 hours 30 minutes a week

Start date

Saturday 5 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Performing routine IT maintenance tasks, including software updates and antivirus scans
  •  Participating in IT projects, such as system upgrades and deployments
  • Collaborating with the IT team to learn and implement IT policies and best practices
  • Documenting IT processes and configurations to support knowledge sharing
  • Liaising with external vendors and service providers as part of the procurement and support process
  • Taking ownership of tasks and ensuring they are completed to a high standard
  • Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
  • Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
  •  Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers

Where you'll work

Teconnex Ltd
Bronte Warehouse
Chesham Street
Keighley
BD21 4LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

Throughout your apprenticeship, you will gain practical, hands-on experience supporting IT systems while working alongside experienced professionals. You will have access to both internal and external learning resources to enhance your technical knowledge and professional development. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • in 5 Subjects (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Initiative
  • Positive attitude

Other requirements

A keen interest in pursuing certifications such as CompTIA A+ or ITIL Foundation as part of apprenticeship training.

About this employer

Teconnex is a global leader in providing engineered clamping solutions for the emissions market while investing in new technology through our Product Diversification Programme.

With facilities in four continents, our continuous improvement has seen us diversify our production to meet the requirements of a number of industry sectors.

Our history began with manufacturing technical joint solutions and continues to grow on a global stage but Teconnex today has expanded into the world of Bellows, power, aerospace, automation, tooling and more in the future.

https://teconnex.com/who-we-are/about-us/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time role upon completion of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Emmie Brown

emmie.brown@luminate.ac.uk

The reference code for this apprenticeship is VAC2000044414.

Apply now

Closes in 15 days (Monday 10 August 2026 at 11:59pm)