Active Travel Support Officer Apprentice

West Midlands Combined Authority

West Midlands (B19 3SD)

Closes in 11 days (Tuesday 4 August 2026)

Posted on 22 July 2026

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Summary

This is an exciting opportunity to join Transport for West Midlands (TfWM) as an Active Travel Support Officer Apprentice, where you'll gain hands-on experience supporting projects that encourage people across the West Midlands to walk, wheel and cycle.

• Wage:

  £25,598.30 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm

  36 hours 30 minutes a week

• Start date:

  Monday 21 September 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the planning and delivery of active travel projects, campaigns and community engagement activities across the West Midlands
• Assist with engagement activities in schools, workplaces and local communities to encourage more people to walk, wheel and cycle
• Help collect, analyse and present data to support project monitoring, evaluation and future improvements
• Support the creation of communications, promotional materials and resources that encourage active travel
• Provide administrative support to help deliver projects, meetings, workshops and events
• Work alongside experienced colleagues across Transport for West Midlands, gaining practical experience across a range of active travel programmes
• Build positive working relationships with colleagues, community groups, stakeholders and members of the public
• Learn how active travel programmes are developed and delivered to support healthier, greener and better-connected communities

Where you'll work

16 Summer Lane
Birmingham
West Midlands
B19 3SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As this is an apprenticeship, you'll have dedicated time during your working week to complete your learning and coursework alongside gaining practical experience within the team

Requirements

Essential qualifications

GCSE in:

• English (grade Grade C/4+)
• Maths (grade Grade C/4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

Combined Authorities exist to grow economies in their regions. They invest in projects across areas such as transport, skills and wellbeing. West Midlands Combined Authority was set up in 2016 to deliver an ambitious plan to drive inclusive economic growth in the West Midlands. Most services are delivered by our partners. Instead, we deliver plans and funding that unlock those services. We represent seven local authorities (Birmingham, Wolverhampton, Coventry, Dudley, Sandwell, Solihull and Walsall) with a further 10 as non-constituent members. We’re headed by the Mayor of the West Midlands, Richard Parker. We’re committed to creating a better connected, more prosperous, fairer, greener, and healthier region. You’ll support us in doing this through exemplifying our values: be collaborative, be driven, be inclusive, be innovative.

https://www.wmca.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• The candidate will be given the opportunity to develop their career in the public sector

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

The reference code for this apprenticeship is VAC2000044105.

Apply now

Closes in 11 days (Tuesday 4 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.