Infrastructure Engineer Apprentice (Next2IT)
NEXT2IT LTD
Stafford (ST18 0FZ)
Closes on Friday 28 August 2026
Posted on 22 July 2026
Contents
Summary
This learner will develop skills with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk.
- Wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
Year 1: £16,000 pa
Month 12-18: National Minimum Wage for age
Upon Completion: £25,000 pa
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm
37 hours 30 minutes a week
- Start date
-
Monday 2 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
- Respond to and resolve more complex technical issues
- Monitor and manage ticket queues, ensuring SLAs are met
- Act as a liaison between customers and other support teams to facilitate issue resolution
- Document resolution procedures and update the knowledge base
- Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
- Ensure that all system changes follow company change management processes
- Produce IT infrastructure policy documentation, implementation, and governance
- Undertake activities on client sites as required
Where you'll work
6 Marconi Gate
Staffordshire Technology Park
Stafford
ST18 0FZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Experience with Office 365
- Good spoken English
- Good written English
- Customer service
- Ability to handle pressure
- Customer-oriented approach
Other requirements
Desired rather than required:
- Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
- Background in using helpdesk software
- Understanding or knowledge of troubleshoot computer issues
- Knowledge of IT systems, networks, and relevant software
- Familiarity with IT service management (ITSM) principles and ITIL methodologies
About this employer
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.
Company benefits
- Performance Bonus Scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- This apprenticeship offers a genuine pathway for growth within the company
- Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000044030.
Apply now
Closes on Friday 28 August 2026
After signing in, you’ll apply for this apprenticeship on the company's website.