Level 3 Business Administration Apprenticeship - Oasis Academy Shirley Park

OASIS COMMUNITY LEARNING

Shirley Rd, Croydon (CR9 7AL)

Closes in 19 days (Monday 10 August 2026 at 11:59pm)

Posted on 21 July 2026

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Summary

This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people of Croydon. This role will require huge amounts of resilience, perseverance for the long haul and a constant drive for innovative excellence.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

£8.58 per hour (Term-time only)

Training course
Business administrator (level 3)
Hours
Monday to Friday, (Shifts TBC) 37 hours per week, Term time only. Shifts TBC.

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service
  • To provide reception services to students
  • To be able to work in a fast paced reception area multi-tasking between reception duties
  • Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information
  • To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona
  • Ensure all visitors are issued with badges in order to comply with the Academy’s security procedures
  • Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit the Academy without direct supervision
  • Be the main contact point for staff with regards to Academy events of any one day
  • Maintain a tidy and orderly reception area
  • Support with ParentPay account set up, queries from parents and general support
  • Support with Bromcom queries from parents and general support for example MCAS, etc
  • Word processing and data input as directed
  • Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others
  • To ensure confidentiality at all times when dealing with issues re Staff, Students or Parents
  • Undertake general clerical duties when directed including photocopying, printing, laminating and filing
  • Franking outgoing post and sorting incoming mail
  • Provide refreshments to visitors when required
  • Support with Academy evening events for example, parent evenings, open evening etc
  • Make telephone calls to parents and carers as required
  • Send text message and/or emails to parents and carers as required
  • Supervise students as required
  • Any other reasonable duties as directed by Line Manager

Where you'll work

Shirley Rd, Croydon
CR9 7AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LET ME PLAY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

  • Milestone 1. The Organisation - (Aims, Values, Policy)
  • Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
  • Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
  • Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility)
  • Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project)
  • Milestone 6. Preparation for End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Math (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. You will be required to complete an application form as part of the school's safer recruitment process Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this employer

Central to the ethos of Oasis Academy Shirley Park is the idea of a rich and balanced educational environment nurturing the whole student – academically, vocationally, socially, morally, spiritually, emotionally and environmentally. We promote a balanced, healthy lifestyle, demonstrated through policies regarding Academy meals, involvement in sporting activities and ecological building design. Our goal is to raise aspirations, unlock students’ potential and work towards achieving excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. We believe this can be achieved through high-quality facilities, outstanding staff, clear leadership, a positive, affirming environment, and a partnership between students, parents/carers and the Academy. Parents and carers are positively engaged in supporting their children.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We are looking for someone who would like to gain experience and if you have been a super star throughout the apprenticeship course, then we will be looking at long term employment. 

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

Charlie

charlie.seaman@lmpeducation.org

The reference code for this apprenticeship is VAC2000043924.

Apply now

Closes in 19 days (Monday 10 August 2026 at 11:59pm)