IT / Telecoms Engineer Apprentice

VELOCITY IT ACADEMY LIMITED

Heathfield (TN21 8QZ)

Closes in 29 days (Friday 21 August 2026 at 11:59pm)

Posted on 21 July 2026

Print

Contents

Summary

Kick-start your IT career with Velocity. Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.

Wage

£25,000 a year

Minimum wage rates (opens in new tab)

£25,000 - £30,000 depending on experience

Training course
Network engineer (level 4)
Hours
Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Tuesday 25 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Technical Support (1st & 2nd Line)

  • Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
  • Diagnose and resolve client-reported faults across hosted voice and broadband connections
  • Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout

Voice Provisioning:

  • Provision of the tenant
  • Place number port requests
  • Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
  • Host the project kick-off call with the client (remote only)
  • Configure named users, including creating user names
  • Programme IVRs and call queues/groups

Broadband Provisioning:

  • Manage end-to-end provisioning of broadband orders, from order placement through to service activation
  • Liaise with carriers/suppliers to track install dates and resolve provisioning issues
  • Keep internal systems and clients updated on order progress

Where you'll work

Napier House, Crown Technical Centre
Burwash Road
Heathfield
TN21 8QZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
  • Apply tools and techniques when securely operating and testing networks.
  • Install and configure network components.
  • Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
  • Maintain security of the network against potential threats.
  • Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
  • Communicate outcomes of tasks and record actions in line with organisational procedures.
  • Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
  • Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
  • Implement techniques to optimise systems or component performance in line with defined specifications.
  • Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
  • Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
  • Operate securely, and apply process, policies and legislation within their business responsibilities.
  • Configure and maintain network addressing in line with customer requirements.
  • Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Training schedule

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Desirable qualifications

Qualification completed at Level 3 in:

relevant areas (grade Pass or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • UC platform experience
  • Broadband provisioning
  • Telecoms/ITMS background
  • Number porting
  • DDI/SIP configuration
  • Handset deployment
  • Site phone surveys

About this employer

Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The role offers long-term security and the opportunity to progress into a permanent position

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana

ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC2000043824.

Apply now

Closes in 29 days (Friday 21 August 2026 at 11:59pm)