Apprentice Contracts Manager / Residential Service Officer - Residential Services
Westminster City Council
London (SW1E 6QP)
Closes in 12 days (Monday 3 August 2026 at 11:59pm)
Posted on 21 July 2026
Contents
Summary
During this programme, you’ll build a powerful foundation of skills in organisation, communication, technology, and project coordination. Business administrators play a key role in supporting operations, solving problems, and driving efficiency across every part of an organisation.
- Wage
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£28,260 a year
- Training course
- Business administrator (level 3)
- Hours
-
Westminster City Council offers an agile, supportive hybrid environment combining office-based and remote working.
36 hours a week
- Start date
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Monday 28 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the Residential Services team with day-to-day contract administration, including maintaining records, trackers and shared folders, raising purchase orders and invoices.
- Assist with organising site visits and inspections (e.g., booking access, agendas, attendee lists, basic checklists) and recording outcomes and actions.
- Collect, collate and quality-check data from contractors and internal teams (KPIs, compliance evidence, invoices, service reports) and keep dashboards up to date.
- Help prepare routine reports, briefing notes and correspondence for review by the Contracts Manager/Head of Residential Services.
- Support contract review meetings by arranging meetings, taking minutes/action logs and following up on agreed actions.
- Assist with procurement and renewal activity by gathering information, drafting basic documentation/templates and ensuring audit trails are complete (under supervision).
- Provide customer-focused administrative support, responding to queries and signposting appropriately, escalating issues to a manager when required.
- Undertake learning and development activities as part of the apprenticeship and apply learning to improve ways of working.
Where you'll work
Westminster City Hall
64 Victoria Street
London
SW1E 6QP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly online training sessions.
Agile and flexible working conditions, with planned on-site visits to support contract monitoring, inspections and learning as required by the service.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Logical
- Initiative
- Growth mindset
About this employer
Westminster City Council believes in creating a fair environment where people are born into a supportive and safe environment, grow and learn throughout their lives, build fantastic careers in world- leading industries, have access to high quality, affordable homes and retire into the community with dignity and pride.
We work together to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Graduates frequently step into senior operational roles, transition into specialised corporate functions, or pursue higher-level management of apprenticeships to accelerate their career growth.
Ask a question
The contact for this apprenticeship is:
BLUE SKY ASSESSING & CONSULTANCY LTD
Bita Mofidian
bmofidian@diversefutures.com
The reference code for this apprenticeship is VAC2000043765.
Apply now
Closes in 12 days (Monday 3 August 2026 at 11:59pm)