IT Service Desk Apprentice

I - DASH LTD

ST NEOTS (PE19 8EL)

Closes on Monday 24 August 2026

Posted on 21 July 2026

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Summary

Do you have a passion for IT and looking to take your first step within the IT Service Desk industry? Have you always enjoyed supporting others with their IT related issues and problem-solving? If so, then apply now!

Wage

£16,500 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Wednesday 9 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Technical Duties:

  • Respond promptly to support requests via telephone and email
  • Diagnose and resolve basic end-user IT issues
  • Escalate complex technical problems to senior service desk personnel
  • Continuously develop knowledge across vendor products offered by the business
  • Stay informed on emerging cybersecurity threats through industry resources
  • Take ownership of personal learning and development

General Responsibilities:

  • Deliver a professional, helpful, and adaptable service to both internal and external customers
  • Uphold company values and represent idash Solutions positively in all interactions
  • Adhere to company policies, procedures, and health and safety standards
  • Promote equality, diversity, and customer-centric principles in all aspects of work
  • Provide support to team members and undertake additional duties as directed by your line manager

Where you'll work

105 GREAT NORTH ROAD
EATON SOCON
ST NEOTS
PE19 8EL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer.  Learning the skills you need to be successful in the role and complete the apprenticeship
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade A - C (4 or above))
  • Maths (grade Grade A - C (4 or above))

Desirable qualifications

GCSE in:

IT (grade Grade A - C (4 or above))

A Level in:

IT (grade Grade A - C (4 or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Written English
  • Positive attitude
  • Time management

About this employer

Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.


idash fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.

https://www.idash.co.uk/ (opens in new tab)

Company benefits

  • 21 days annual leave (plus bank holidays)
  • Company-organised social and professional events
  • Personal private healthcare

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000043606.

Apply now

Closes on Monday 24 August 2026