IT Apprenticeship
Northern Arch Learning Partnership
Darlington (DL3 7AU)
Closes in 28 days (Thursday 20 August 2026)
Posted on 22 July 2026
Contents
Summary
As an IT Apprentice, you'll join a supportive and experienced IT team, gaining hands-on experience with a wide range of modern technologies. You'll provide technical support across multiple school sites, develop valuable industry skills, and work towards a nationally recognised qualification.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday 8:30am till 5:00pm
4:30pm Finish on a Friday
1 hour lunch break.
37 hours a week
- Start date
-
Wednesday 2 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first- and second-line IT support to staff across multiple sites, resolving hardware, software, network and user account issues through face-to-face, telephone, email and helpdesk support.
- Install, configure and maintain desktops, laptops, Macs, Chromebooks, mobile devices, printers and other IT equipment, ensuring systems remain operational and up to date.
- Support Microsoft 365, Google Workspace and endpoint management solutions including Microsoft Intune, SCCM and JAMF, assisting with device deployment, software updates and security maintenance.
- Create and manage user accounts, passwords and permissions, while supporting staff onboarding with account setup and equipment configuration.
- Assist with maintaining wired and wireless network infrastructure, troubleshooting connectivity issues and supporting virtual environments and wider IT infrastructure projects.
- Maintain accurate support documentation, follow IT policies and security procedures, escalate complex issues when required, and use technical resources to deliver effective solutions.
- Deliver excellent customer service by building positive relationships with staff, contributing to IT improvement projects, and providing on-site technical support across multiple locations as needed.
Where you'll work
C/O Queen Elizabeth Sixth Form College
Vane Terrace
Darlington
DL3 7AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Baltic Apprenticeships are delighted to be working in partnership with Northern Arch Learning Partnership to recruit their next IT Apprentice.
Northern Arch Learning Partnership is an ambitious Multi-Academy Trust, bringing together schools and colleges from early years through to post-16 education to create a happy, healthy and successful learning community. With collaboration, aspiration, inclusion and empowerment at the heart of everything they do, the Trust is committed to making a positive difference to the lives of young people while embracing innovation and technology to support outstanding education across its academies.
As an IT Apprentice, you'll join a supportive and experienced IT team, gaining hands-on experience with a wide range of modern technologies. You'll provide technical support across multiple school sites, develop valuable industry skills, and work towards a nationally recognised qualification all while helping to keep technology running smoothly for staff and students across the Trust.
Company benefits
- 32 days annual leave
- Access to on-site gym facilities
- Employee Assistance Programme (EAP)
- Free on-site parking (subject to availability)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities for future progression and professional development within the Trust.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000043596.
Apply now
Closes in 28 days (Thursday 20 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.