Apprentice Dental Receptionist

NHS Dentist

LONDON (SW6 1NW)

Closes in 28 days (Friday 14 August 2026 at 11:59pm)

Posted on 17 July 2026

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Summary

We are looking for a motivated, organised and professional Dental Receptionist to become part of our welcoming team at NHS Dentist, a long-established practice serving the Fulham and Earl's Court communities for over 27 years. 

Wage

£27,040 a year

Minimum wage rates (opens in new tab)

  • Competitive salary dependent on experience.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday: rotating shifts 8:00am–5:00pm or 12:00pm–8:00pm Alternate Saturdays: 8:00am–12:00pm Time off in lieu: You’ll receive a half‑day off in lieu for each Saturday worked

40 hours a week

Start date

Monday 17 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As the first point of contact for our patients, you will play a vital role in creating a positive and welcoming experience from the moment they arrive or contact the practice.

Working within our busy reception team, you will be responsible for ensuring the smooth day-to-day running of the front desk while always delivering outstanding customer service.

At work you will be: 

  • Welcoming patients in a friendly, professional and caring manner.
  • Managing appointments and clinician diaries using EXACT dental software.
  • Answering telephone calls, emails and patient enquiries efficiently and professionally.
  • Booking, amending and confirming appointments.
  • Processing patient payments and handling billing queries accurately.
  • Managing referrals and correspondence.
  • Liaising with dentists, nurses, hygienists and treatment coordinators to ensure the smooth running of the practice.
  • Resolving patient queries and concerns with empathy and professionalism.

 

Where you'll work

355 NORTH END ROAD
LONDON
SW6 1NW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Confidence
  • Friendly
  • Professional

Other requirements

Minimum 1 year experience as a Dental Receptionist.

Excellent verbal and written communication skills.

Strong organisational and administrative skills.

Ability to work confidently in a fast-paced environment.

Right to work in the United Kingdom required.

About this employer

One of London's Leading Mixed Dental Practices -
Our practice has built an outstanding reputation for patient care, with over 1,300 Google reviews, and is proud to have a large, experienced team comprising 18 dentists, 5 hygienists, 17 dental nurses, 5 receptionists and 2 Treatment Coordinators. We are committed to providing the highest standards of clinical care and customer service in a modern, supportive working environment.

http://www.nhsdentist.com (opens in new tab)

Company benefits

  • Complimentary or heavily discounted dental treatment following successful completion of probation.
  • Company pension scheme.
  • 28 days annual leave (including bank holidays), increasing with length of service.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We continually invest in our team, technology and training to ensure we deliver the very best experience for both patients and staff.
This role offers excellent opportunities for career progression. You'll receive ongoing support and training to develop new skills, expand your experience, and grow within the organisation as opportunities arise.

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000043521.

Apply now

Closes in 28 days (Friday 14 August 2026 at 11:59pm)