Salon Receptionist Apprentice

JEMZ NAILZ LTD

Birmingham (B18 6DX)

Closes in 19 days (Monday 17 August 2026 at 11:59pm)

Posted on 27 July 2026

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Summary

We are looking for a friendly, organised and professional Salon Receptionist to be the first point of call for Jemz Nailz & Training Academy. You will welcome clients new and existing, manage appointments, support technicians and ensure every client receives an exceptional customer experience.

• Wage:

  £12,480 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 30 Hours per Week (five 6-hour days are not intended; role consists of six-hour working days across the agreed rota).

  30 hours a week

• Start date:

  Monday 24 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Welcome clients and visitors with a warm, professional manner.
• Manage appointments, bookings, deposits and client payments.
• Liaise with technicians regarding appointments and client requirements.
• Answer telephone, email and social media enquiries.
• Maintain accurate client records in line with GDPR.
• Create and update documents using Microsoft Office and salon software.
• Produce reports and maintain spreadsheets using IT systems.
• Support social media content creation and scheduling.
• Monitor stock and assist with ordering salon supplies.
• Maintain a clean, organised reception area.

Where you'll work

38 Northampton Street
Birmingham
B18 6DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

• Business administrator Level 3 Apprenticeship Standard
  Weekly off-the-job training
• Bi-weekly virtual or face-to-face learning session
• Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative

About this employer

Jemz Nailz is a vibrant nail salon located in Birmingham, known for its welcoming atmosphere and skilled technicians. Clients frequently praise the friendly staff, who excel in executing diverse nail designs while providing exceptional customer service. With a focus on client satisfaction and healthy nails, Jemz Nailz creates a nurturing environment that encourages regular visits for both beauty and relaxation.

https://jemznailz.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of the apprenticeship, there could be a potential full-time position offered to the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

01922 688544

The reference code for this apprenticeship is VAC2000043499.

Apply now

Closes in 19 days (Monday 17 August 2026 at 11:59pm)