Business Administration Apprentice – Division D (Dermatology)

Cambridge University Hospitals NHS Foundation Trust

Cambridgeshire (CB2 0QQ)

Closes in 14 days (Sunday 20 September 2026)

Posted on 4 September 2026

---

Summary

We are delighted to offer a Business Administrator Level 3 apprenticeship in Division D (Dermatology & Paediatric Dermatology Service). This is one of Trust’s largest outpatient specialties that operates multiple daily clinics and outpatient surgical procedure lists both at CUH and surrounding areas. 

• Wage:

  £16,258 a year

  Minimum wage rates (opens in new tab)

  After 12 months in post, the salary will increase to the National Minimum Wage

• Training course: Business administrator (level 3)
• Hours: Monday to Friday normal office hours, times to be discussed and agreed (i.e. 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).

  37 hours 30 minutes a week

• Start date:

  Monday 30 November 2026

• Duration:

  1 year 9 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key duties and responsibilities:

Communication and Customer Service

• Provide and receive information effectively, communicating in a professional, courteous, and friendly manner at all times
• Welcome and assist patients, relatives, colleagues, and Trust staff, ensuring a positive and professional image is maintained through behaviour, attitude, and appearance
• Respond to telephone enquiries, take messages accurately, and escalate complex queries appropriately
• Liaise with colleagues to resolve enquiries and ensure smooth service delivery
• Communicate effectively via email with patients, representatives, colleagues within the Trust, and external providers

Administrative and Organisational Duties

• Plan and organise a range of routine administrative tasks to meet daily deadlines and departmental standards
• Book, cancel, and amend clinic appointments, surgical procedures, and patient transport as required
• Maintain accurate records and update patient information in line with Trust policies
• File, retrieve, and manage correspondence and documentation efficiently
• Collect, distribute, and manage incoming and outgoing mail
• Follow a structured schedule of work to ensure all deadlines are achieved
• Carry out general administrative duties as required to support the department

IT and Systems Use

• Use Trust IT systems in line with policies and procedures
• Ensure accurate data entry and record-keeping across relevant systems
• Support administrative processes using electronic systems and databases

Service Delivery and Improvement

• Work effectively as part of a team, contributing to a high-quality administrative service
• Use initiative to problem-solve and respond to day-to-day issues
• Identify and share suggestions for service improvements to enhance patient experience and operational efficiency
• Ensure all appointments and administrative processes align with Government targets and Trust performance standards

Safety, Environment and Resources

• Assist in maintaining a safe, clean, and professional working environment
• Report any issues relating to maintenance, repairs, or waste management in line with Trust procedures
• Support the efficient use of resources, including monitoring stock levels and placing orders where required

Confidentiality, Safeguarding and Professional Standards

• Maintain strict patient confidentiality at all times in accordance with Trust policies and data protection regulations
• Treat all service users with dignity and respect
• Adhere to Trust policies, procedures, and professional standards in all aspects of work

Team Support and Coordination

• Provide administrative support to senior staff, including diary management and coordination of meetings
• Assist in arranging meetings, preparing documentation, and taking minutes where required

Training and Development (Apprenticeship Component)

• Participate in training and development activities to support achievement of apprenticeship requirements
• Undertake rotations across administrative areas within the Dermatology service to develop knowledge and understanding of the wider service
• Build skills and competencies required to perform the role effectively and support career progression

Additional Responsibilities

Undertake any other duties appropriate to the role as delegated by the line manager.

Where you'll work

Addenbrookes Hospital
Hills Road
Cambridge
Cambridgeshire
CB2 0QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
• You will study a Business Administrator Level 3 qualification over 21 months
• You will receive a minimum of 6 hours per week during your work time to complete your ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
• Additional training will be given in the workplace

Requirements

Essential qualifications

GCSE in:

• English (GCSE or equivalent) (grade 4/C or above)
• Maths (GCSE or equivalent) (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Time management
• Enthusiastic
• Positive work ethic
• Keen to learn
• Understand confidentiality
• Motivation
• Punctuality

About this employer

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together- safe, kind, excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. 

https://www.cuh.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
• You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications

Ask a question

The contact for this apprenticeship is:

Cambridge University Hospitals NHS Foundation Trust

Karen Godfrey

karen.godfrey2@nhs.net

01223 349385

The reference code for this apprenticeship is VAC2000043134.

Apply now

Closes in 14 days (Sunday 20 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.