Customer Service Assistant Apprentice

SimplyMeds Online

Maldon (CM9 8LZ)

Closes on Saturday 29 August 2026

Posted on 15 July 2026

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Summary

The role is for a customer service assistant to help deal with patient queries at a busy online pharmacy. The selected candidate will join an existing team of customer service personnel and aid with processing queries, refunds and returns and customer reviews.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid).

40 hours a week

Start date

Monday 31 August 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day role responsibilities will include: 

  • Answer patient telephone queries
  • Process email, social media and live chat queries
  • Make accurate contemporaneous notes
  • Process customer refunds and returns and any shipping issues
  • Escalate clinical queries to our clinical team
  • Aid with improving marketing with our marketing from issues picked up from customers

Where you'll work

K2
Beckingham Business Park, Beckingham Street, Tolleshunt Major
Maldon
CM9 8LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COLCHESTER INSTITUTE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
  • Delivered in the workplace via online training with Colchester Institute

Requirements

Essential qualifications

GCSE in:

maths and English (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Patience

Other requirements

Applicants will need to have an adequate way of traveling to and from work as we are far from any public transport links (Car or motorcycle preferred).

About this employer

SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care.

We are UK based (Essex) with UK prescribers, we do not outsource our prescribing.
In fact our main prescriber is in house, one of our pharmacists.

https://www.simplymedsonline.co.uk/ (opens in new tab)

Company benefits

  • Parking on site
  • Staff discount
  • Soft drinks supplied by company

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Departmental lead roles for different income stream avenues in the business
  • Senior customer service positions in customer service department

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeships Team

ci.apprenticeships@colchester.ac.uk

01206712043

The reference code for this apprenticeship is VAC2000042730.

Apply now

Closes on Saturday 29 August 2026

After signing in, you’ll apply for this apprenticeship on the company's website.