Apprentice Customer Service Specialist

Gloucestershire Scouts

GLOUCESTERSHIRE (GL4 8HP)

Closes in 16 days (Friday 31 July 2026 at 11:59pm)

Posted on 15 July 2026

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Summary

You'll provide administrative, financial & secretarial support to the County Lead Volunteer, County Chair & County team. You'll be a team player. You'll need to be flexible & adaptable, prepare for meetings, take notes, process invoices, book external venues, use our systems, & liaise with our staff, etc.

Wage

£8,320 to £13,218.40, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Normally 4 mornings, not including Wednesdays. Initially, working the same hours as the current post-holder. There will be a 12-month handover period. There will be some evening meetings, but hours will be flexible around these.

20 hours a week

Start date

Monday 7 September 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

  • Assist the County Lead Volunteer and County Chair with administrative support to ensure that key stakeholders receive a high-quality service.
  • Provide a central point of contact, service and information for all members of scouting, members of the public, local authorities, funders and other external agencies. This will include liaising with Scout Headquarters at Gilwell Park.
  • Review the email inboxes, handling and responding to the varied queries and requests that come in, in a timely manner.
  • Use Microsoft Office applications to prepare, write and send correspondence.
  • Use Xero finance applications to undertake bookkeeping transactions and produce financial reporting.
  • Maintain online systems to ensure that there is good governance of records for the county office.
  • Note-taking at Trustee Board meetings and District Lead Volunteer meetings as required.
  • Any other duties as requested by the County Lead Volunteer or County Chair.

Where you'll work

THE TREASURER
THE COUNTY SCOUTING CENTRE
CRANHAM
GLOUCESTERSHIRE
GL4 8HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Customer Service Specialist Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

Other requirements

The role holder would be expected to join the Scout Association and must be prepared to undertake the following Scout training requirements:

Safety, Safeguarding, GDPR, Creating Inclusion, Who We Are and What We Do.

About this employer

We are Scouts and everyone is welcome – all genders, races and backgrounds.  Scouting across the UK gives over 400,000 4 – 25-year-olds the skills they need for school, college, university, the job interview: the skills they need for life.  At a time when communities sometimes feel divided, Scouts bring people together and here in Gloucestershire we are building stronger communities and contributing to a stronger society.  All this is made possible by the generosity of our adult volunteers.

https://gscouts.org.uk/ (opens in new tab)

Company benefits

Normally 4 mornings not including Wednesdays. Initially working the same hours as the current post holder.  There will be a 12-month handover period.  There will be some evening meetings, but hours will be flexible around these.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential position upon completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training & Apprenticeship

apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC2000042687.

Apply now

Closes in 16 days (Friday 31 July 2026 at 11:59pm)