Apprentice Business Administrator/Medical Secretary
BEWICK CRESCENT SURGERY
NEWTON AYCLIFFE (DL5 5LH)
Closes in 12 days (Sunday 26 July 2026 at 11:59pm)
Posted on 13 July 2026
Contents
Summary
We are looking to welcome a motivated and professional Apprentice Business Administrator/Secretary to join our friendly team at Bewick Crescent Surgery.
This is a varied and rewarding role where you will gain hands-on experience in both front-of-house reception, administrative support and secretarial duties.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Mon – Fri (37 hours), working each day. Working hours can vary but working the minimum of 7 hours per day. A 60-minute lunch break will be awarded. A 15 min break is also awarded.
37 hours a week
- Start date
-
Monday 27 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be working as part of a team and be able to adapt to a fast-paced working environment.
As part of your daily duties, you will:
- Greet patients and visitors in person and over the phone in a polite and professional manner
- Book and manage patient appointments using clinical systems
- Register new patients and update patient records
- Handle prescription requests and issue repeat prescriptions
- Manage incoming emails and direct queries appropriately
- Scan, file, and distribute incoming documentation
- Communicate and work closely with other practice staff and external agencies
- Always ensure patient confidentiality and data protection
- Patient referrals
- Deal with requests for access to medical records
- Updating spreadsheets
- Franking and sending post
Where you'll work
27 BEWICK CRESCENT
NEWTON AYCLIFFE
DL5 5LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COREED LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training schedule hasn't been agreed yet.
More training information
Full-time post following completion of the apprenticeship programme.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 (A-C))
- Maths (grade 4-9 (A-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Patience
- Punctual
- Reliable
- Positive Attitude
About this employer
Bewick Crescent Surgery is the largest GP practice in Newton Aycliffe, delivering high-quality medical care to over 13,500 patients. We pride ourselves on being a friendly and supportive practice, with a strong teamworking ethos at the heart of everything we do. Our commitment to excellence extends beyond patient care—we actively invest in the development and growth of our staff to ensure continuous improvement and the best possible service for our community
https://www.bewickcrescentsurgery.nhs.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time post following completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
COREED LIMITED
Matthew
matthew@coreed.co.uk
The reference code for this apprenticeship is VAC2000042055.
Apply now
Closes in 12 days (Sunday 26 July 2026 at 11:59pm)