Apprentice Office Administrator

EBORCRAFT LTD

YORK (YO19 5SE)

Closes on Monday 31 August 2026

Posted on 13 July 2026

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Summary

The role involves the delivery of an efficient and organised reception and administration function.

The individual will play a key role in dealing with incoming and outgoing contact with customer and supplier contact with the business whilst supplying administrative support to key functions within the operation.

• Wage:

  £16,500 a year

  Minimum wage rates (opens in new tab)

  Pay rate will be up to £26,000 per annum depending on experience.

• Training course: Business administrator (level 3)
• Hours: Monday - Thursday, 8.00am to 5.00pm, with 40 minute lunch break. Friday, 8.00am to 1.00pm.

  39 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Core duties and responsibilities:

• Taking and managing incoming telephone and email traffic to the business, distributing or dealing with queries and enquiries within the scope of the role.
• Sales order processing.
• General office administration duties as required.
• Maintain regular updates of Industry Best Practise and Quality Management techniques.

Other duties could include:

• Contacting customers advising of delivery dates on orders
• Contact with customer to ensure accuracy of customer records for marketing purposes
• Be available to help with any customer enquiry, to an agreed timescale
• Handling sales enquiries, within the defined scope of the role
• Responding and processing sales information request from dealers and the Sales Administration Team

Where you'll work

CHESSINGHAM PARK
COMMON ROAD
DUNNINGTON
YORK
YO19 5SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YORK COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will attend York College on a day release basis (Mondays during college term time) and will receive the remainder of your training at the workplace.

Requirements

Essential qualifications

GCSE in:

• 3 other subjects (grade 4)
• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

Other requirements

Information to note: Eborcraft is accessible via public transport to Dunnington village with a walk to the factory.

About this employer

Eborcraft Limited is a fourth generation family business with routes back to the original business established in 1895. We have  a 21 strong team across the manufacturing and small administration function. We specialise in the manufactue of office and bespoke contract furniture from our 28,000sqft manufacturing facility and head office on the outskirts of the historic City of York.

Company benefits

23 days' holiday plus bank holidays.

NEST pension scheme.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The candidate will experience all aspects of the business with the opportunity to develop more senior responsibility as their skills progress and once the apprenticeship is complete.

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

apprenticeships@yorkcollege.ac.uk

01904 770368

The reference code for this apprenticeship is VAC2000041804.

Apply now

Closes on Monday 31 August 2026