Business Administration Apprentice (Domiciliary Care Service) – Level 3

OPIEKA LIMITED

Hull (HU4 7DW)

Closes in 21 days (Friday 7 August 2026 at 11:59pm)

Posted on 16 July 2026

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Summary

To provide administrative and compliance support to the management team, assisting in the efficient operation of a CQC-regulated domiciliary care service.

The successful candidate will help maintain accurate records, support quality and compliance activities and ensure confidential information is handled appropriately.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday

37 hours 30 minutes a week

Start date

Monday 10 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Administration

  • Answer telephone calls and respond to emails.
  • Prepare, scan, file and archive documents.
  • Maintain electronic and paper filing systems.
  • Assist with data entry and record keeping.
  • Support diary management and meeting arrangements.Produce letters, reports and business documents.
  • Maintain staff personnel files.
  • Assist with recruitment administration and DBS checks.
  • Support preparation for CQC inspections and council audits.
  • Help maintain company policies and compliance records.
  • Assist with quality assurance and monitoring activities
  • Assist with maintaining client records and care documentation.
  • Support care plan reviews and administrative updates.
  • Process confidential information accurately and securely.
  • Assist with safeguarding and incident documentation where appropriate.
  •  Attend and complete all apprenticeship training requirements.
  • Demonstrate a commitment to personal development and learning.

Where you'll work

Unit 1, Bridge View Park
Henry Boot Way
Hull
HU4 7DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working

About this employer

Opieka is a well-established domiciliary care provider delivering high-quality care and support to people in their own homes across East Yorkshire. We are committed to providing safe, person-centred care that promotes independence, dignity and wellbeing.

We are looking for a caring, organised and motivated individual to join our team as a Business Administration Apprentice. This is an excellent opportunity to gain valuable office and administration experience whilst working towards a recognised qualification within a highly regarded CQC-regulated care service.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunities for progression following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000041715.

Apply now

Closes in 21 days (Friday 7 August 2026 at 11:59pm)