Travel Consultant Apprentice (Salary £19,000)

CLARITY TRAVEL LIMITED

Derby (DE21 4XA)

Closes in 28 days (Friday 7 August 2026)

Posted on 10 July 2026

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Summary

The brighter beginnings apprentice scheme is to work in one of the Clarity branches and learn all the skills required to become a Junior Business Travel Consultant. Working through the Business Travel apprentice programme you will undertake a variety of training, assessments, coursework, assignments and educational trips.

Wage

£19,000 a year

Minimum wage rates (opens in new tab)

Training course
Travel consultant (level 3)
Hours
Monday to Friday from 9:00am to 5:30pm

37 hours 30 minutes a week

Start date

Monday 21 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities:

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.

  • Convert general enquiries into actual bookings utilising all the tools and technology available.
  • Take ownership of complex customer enquiries received in writing or over the telephone
  • Ensure the highest level of customer service is always offered to internal and external customers
  • Deal with queries from a wide range of customers.
  • Responsible for delivering the most cost-effective solutions to remain competitive.
  • Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
  • Accurately process data and issue invoices to ensure compliance with ISO standards.
  • Support any commercial agreements which are in place.
  • Log and deal with customer complaints and reduce future issues, escalating where necessary.
  • Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.




    Company Benefits:

    Incentive trips & prizes

  • High Street discounts
  • Long service awards
  • Free flu jabs
  • Health and Wellbeing perks
  • Company funded social events
  • Funded courses
  • Excellent progression opportunities
  • Discounted staff travel
  • Pension Scheme



    Where you'll work

    Sir Frank Whittle Road
    Derby
    DE21 4XA

    • Training

    Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

    Training provider

    DAMAR LIMITED

    Training course

    Travel consultant (level 3)

    Understanding apprenticeship levels (opens in new tab)

    What you'll learn

    Course contents
    • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
    • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
    • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
    • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
    • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
    • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
    • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
    • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
    • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
    • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
    • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
    • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
    • Sustainability: Adapt working practices to minimise the negative effect on the environment

    Training schedule

    Travel Consultant Level 3 apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    5 x GCSEs (grade 4/C)

    Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Attention to detail
    • Customer care skills

    About this employer

    Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).


    • Junior Business Travel Consultant
    • Business Travel Consultant
    • Senior Business Travel Consultant
    • Team Manager and beyond

    Ask a question

    The contact for this apprenticeship is:

    DAMAR LIMITED

    Damar Training

    recruitment@damartraining.com

    07566289979

    The reference code for this apprenticeship is VAC2000041533.

    Apply now

    Closes in 28 days (Friday 7 August 2026)

    After signing in, you’ll apply for this apprenticeship on the company's website.