ICT SUPPORT TECHNICIAN APPRENTICE
SIGMA PHARMACEUTICALS PLC
Watford (WD24 4YX)
Closes in 16 days (Saturday 8 August 2026 at 11:59pm)
Posted on 21 July 2026
Contents
Summary
As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist our users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.
- Wage
-
£22,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
09:00 to 17:00
Days to be confirmed
On-site primarily at Sigma House
37 hours 30 minutes a week
- Start date
-
Monday 10 August 2026
- Duration
-
1 year 5 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Responding to customer calls to understand and address IT issues
- Troubleshooting tech problems and providing support, both in person and over the phone
- Developing the ability to resolve system and network issues
- Setting up new user accounts, managing password resets, testing applications, and generating reports
- Building and setting up hardware such as computers, laptops, and phone systems
- Installing and configuring computer operating systems
What we’re looking for:
- Someone who can explain technical concepts in simple terms
- A problem solver with a logical mindset
Where you'll work
Empire House
Chiltern Estate, Imperial Way
Watford
WD24 4YX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- Functional Skills in maths and English, if required
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining level 3 IT qualifications
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Patience
About this employer
Founded in 1982, Sigma Pharmaceuticals plc is a family-owned business and one of the largest independent short-line pharmacy wholesalers in the UK. As an industry leader, Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to Independent Pharmacies, Dispensing Doctors, and Hospitals. Sigma also has a global reach through its export services, making it a key player in the pharmaceutical distribution industry.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000041432.
Apply now
Closes in 16 days (Saturday 8 August 2026 at 11:59pm)