Parts Retail Apprenticeship (Oliver Agriculture)
Oliver Agriculture Ltd
Petworth (GU28 0HH)
Closes in 22 days (Monday 17 August 2026 at 11:59pm)
Posted on 22 July 2026
Contents
Summary
This Parts Retail Apprenticeship will allow you to gain vital knowledge, skills, and hands-on experience within the Agricultural industry, all whilst earning.
Helping with the day to day running of a busy parts department. If you have a genuine interest in Agricultural machinery, this is the apprenticeship for you!
- Wage
-
£16,224 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Trade supplier (level 2)
- Hours
-
Monday- Friday with some Saturday mornings during peak season.
39 hours a week
- Start date
-
Monday 31 August 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serving & assisting customers face to face and on the phone
- Handle customer queries and resolve issues effectively
- Identifying and supplying parts to both customers and the service department, using parts books and online systems
- Provide accurate quotes and product information
- Process sales transactions, invoices, credits, and returns
- Assisting with Stock Management
- Support stock control, including ordering and stock checks
- Receiving deliveries
- Work closely with colleagues across the business
- Maintain up-to-date product knowledge
- Warehouse Management
Where you'll work
Oliver Agriculture Limited
Pulborough Road
Petworth
GU28 0HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CLAAS UK LIMITED
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
At the end of the 10 month apprenticeship, you will gain a Level 2 Trade Supplier Apprenticeship Standard qualification.
In addition to the on the job training, apprentices will be required to attend 2 x 1-week blocks at the CLAAS Academy in Saxham, plus monthly virtual classroom sessions.
Apprentices will be provided with feedback at the end of each block which will provide details on how they have performed whilst on block release at Saxham.
Whilst on the programme, apprentices will be required to gather evidence to create a portfolio to demonstrate that they have met all the competencies and elements set out in the apprenticeship standard.
Alongside the training received from CLAAS, apprentices will receive on the job training and support from Olivers, in addition to regular progress reviews with both CLAAS and Olivers.
Before being accepted onto the apprenticeship, any candidate will be required to undertake an initial assessment with CLAAS. This assessment will check that the apprenticeship programme is suitable for the candidate, check the candidate’s prior learning and experience and decide if any adjustments need to be made.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
Olivers are a long-standing family business with a heritage in farm machinery going back 200 years. We were the first independent CLAAS dealer in 1947 and the business has gone from strength to strength with the last 5 years seeing significant growth.
We are looking for an enthusiastic Retail Parts Apprentice to join our growing team. This is a fantastic opportunity to join a long-standing family business that will give the successful candidate the support and platform to develop their skills and gain a level 2 qualification.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Once qualified you will have the opportunity to progress with the parts department
Ask a question
The contact for this apprenticeship is:
Oliver Agriculture Ltd
Charlie Hall
charlie.hall@atoliver.co.uk
The reference code for this apprenticeship is VAC2000041421.
Apply now
Closes in 22 days (Monday 17 August 2026 at 11:59pm)