Business Support Officer Apprentice
Office of Qualifications and Examinations Regulator (Ofqual)
Coventry (CV1 2GN)
Closes in 21 days (Tuesday 28 July 2026 at 11:59pm)
Posted on 7 July 2026
Contents
Summary
We are seeking a motivated and organised apprentice to join Ofqual’s Policy Team. This is a fantastic opportunity to develop valuable skills while working at the heart of qualification regulation, supporting high-profile policy projects that impact learners and other users of qualifications across the country.
- Wage
-
£22,857 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm, with a 50 minute lunch break.
36 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Policy Officer, you will gain hands-on experience supporting the development and delivery of qualification policy. You will work closely with colleagues across Ofqual, including senior leaders, and engage with a range of internal and external stakeholders.
Alongside your role, you will complete the Level 3 Business Administrator Apprenticeship, building professional skills that will support your long-term career.
The core skills required for the role include the ability to express ideas clearly, engage effectively with others, build strong working relationships and the ability to deliver high-quality work on time
We are looking for someone enthusiastic, methodical and eager to learn. You don’t need prior policy experience—just the right skills and a desire develop in the role.
Duties include:
- Scheduling meetings and liaising with internal and external stakeholders where necessary to prioritise these
- Providing administrative support to the delivery of high-profile policy projects, including supporting consultation development and analysis
- Supporting in the preparation of briefings, reports and presentations to ensure they are clear, accessible and appropriate for the intended audience
- Providing secretarial support to meetings, including with senior leaders and external stakeholders, to ensure these are effective in meeting their aims and to maintain good governance
- Implementing and reviewing processes to manage the work of the team
- Monitoring shared team mailboxes, triaging incoming correspondence efficiently and directing queries to the appropriate individuals or teams within agreed timelines
- Coordinating the required administration activities in support of the wider Policy Directorate
This list should not be regarded as exhaustive and the post holder will be expected to deliver other duties relevant and appropriate to this post.
Additional requirements of the role
Any offer of appointment will be subject to a successful disclosure at basic level from the Disclosure and Barring Service (DBS). Ofqual is currently reviewing the security requirements for all roles in the organisation and therefore the post holder MAY be required to undergo National Security Vetting (NSV) to Security Check level at a later date.
Where you'll work
1 Friargate
Station Square
Coventry
CV1 2GN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
- https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
- Strong writing skills
- Pro-active
Other requirements
*Important*
This role requires you to have a high level of communication and strong writing skills.
About this employer
Ofqual is the independent qualifications regulator for England. We currently regulate 200+ awarding organisations, and approx. 11,600 certified qualifications.
These include GCSEs, AS and A levels, and a broad range of vocational and technical qualifications.
https://www.gov.uk/government/organisations/ofqual (opens in new tab)
Company benefits
Cycle-to-work. Hybrid working. Performance bonus. Professional development. Health/wellbeing initiative. Employee assistance & occupational health. Free eye tests & contribution to lenses/glasses. Buy/sell annual leave (Jan only).
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A potential full time position for the right person, with opportunities for further development.
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC2000041058.
Apply now
Closes in 21 days (Tuesday 28 July 2026 at 11:59pm)