People Team Apprentice
ST CATHERINE'S HOSPICE LIMITED
Crawley (RH11 9SL)
Closes in 10 days (Tuesday 21 July 2026)
Posted on 7 July 2026
Contents
Summary
An exciting opportunity for 16 - 18 years olds to build a strong foundation in HR and develop the skills needed for a successful career in People Management. No experience necessary just enthusiasm, a willingness and drive to learn, and a genuine interest in developing a career within HR and People practices.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm. This will include your apprenticeship study time.
37 hours 30 minutes a week
- Start date
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Tuesday 18 August 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Undertake apprenticeship learning and attend mandatory apprenticeship lessons to be able to progress through the apprenticeship
- Provide general administration support to the People Director and other members of the People team, as directed, which will include things such as: typing confidential correspondence and reports, taking minutes, scanning, shredding and electronic filing
- To assist with the recruitment process. This will include; writing job or role descriptions, creating adverts, advertising roles online, producing and sending out application packs, shortlisting, correspondence with candidates and arranging and supervising with interviews and testing
- Assist with the new starter process
- This will include: writing offer letters, carrying out new starter checks; including DBS and references, preparing for new starter induction and supporting new starters
- To help coordinate the induction programme for new staff and volunteers
- Producing letters, amendments to contracts and other correspondence
- Maintain the HR, LED and Volunteering databases; be responsible for the accurate inputting and monitoring of personal information, correct naming and uploading of documentation and producing reports and statistical data as requested
- Updating policies and procedures
- Maintaining and supporting the HR database (PeopleHR)
- Maintain the Learning Management system (iLearn) and LED sections of PeopleHR; be responsible for the accurate inputting of course data, managing delegate information, setting up of new modules, monitoring course enrolments, production of attendance sheets, and producing basic reports and statistical data as requested
- Accurate recording of qualifications and training on the HR system with certificates
- Booking individual external courses including hotel & travel arrangements for delegate. This includes completion of L&D Budget spreadsheet, purchase orders, and managing funding applications
- Co-ordination and set up of training events for internal and external delegates. This includes preparation of supporting documentation, room set up, joining instructions, attendance lists and evaluations
- Updating our Intranet with relevant information
- Support at formal meetings in the role of note taker
- Comply with Hospice policies relating to confidentiality, Disclosure and Baring Service, equal opportunities, GDPR and security
- Undertake any other duties considered to fall within the scope of the role
Where you'll work
Grace Holland Avenue
Pease Pottage
Crawley
RH11 9SL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
- The training will be delivered by an external company virtually
- You will be allocated the time to attend the sessions
- You can do this from the office or home
- You will be provided with a personal laptop for this purpose
Requirements
Desirable qualifications
GCSE in:
- english (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
- Non judgemental
About this employer
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
https://www.stch.org.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- HR Administrator
- Learning & Development Administrator
- Volunteer Administrator
Ask a question
The contact for this apprenticeship is:
CITY SKILLS LIMITED
jobs@stch.org.uk
The reference code for this apprenticeship is VAC2000041049.
Apply now
Closes in 10 days (Tuesday 21 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.