Office Administrator Apprenticeship
MIDLAND FIRE SECURITY SERVICES LTD
169 Hawkins Lane (DE14 1PX)
Closes in 10 days (Wednesday 22 July 2026)
Posted on 6 July 2026
Contents
Summary
Join our fire and security team as an Office Administrator Apprentice, supporting our busy helpdesk with calls and enquiries, sending customer certification, scheduling engineer visits, and assisting with meetings and general admin. You’ll also receive training to build your knowledge of life safety systems.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday – 8.30am-4.30pm, with a half an hour lunch.
40 hours a week
- Start date
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Friday 4 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Office Administrator Apprentice in our fire and security company, you’ll play a key role in supporting our busy operations team. No two days will look the same — you’ll be the first point of contact for customers, help keep engineer schedules running smoothly, and support the wider team with essential administrative tasks. This is a hands-on role where you’ll gain valuable experience while building your knowledge of life safety systems through dedicated training.
Typical duties may include:
- Handling incoming calls to our main line and managing enquiries through our central inbox
- Sending certification and documentation to customers and updating records accurately
- Supporting engineer diaries, scheduling jobs, and helping coordinate daily workloads
- Taking part in internal meetings, including taking minutes when required
- Completing general administrative tasks to support the smooth running of the office
- Participating in training to develop an understanding of fire and security systems
You’ll be joining a supportive team where you’ll learn how a fast-paced technical service business operates, develop strong organisational and communication skills, and gain confidence in delivering excellent customer service.
Where you'll work
Midland Fire Security Services Ltd
169 Hawkins Lane
DE14 1PX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
- Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- IT skills
- Non judgemental
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
About this employer
Protecting people and facilities since 1999. Based in Burton On Trent Staffordshire, Midland Fire Security Services Ltd design, install and maintain Fire alarm and life safety systems throughout the UK. We cover all industrial, commercial and public sectors.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there is a strong possibility of progressing into a full‑time Office Administrator role within the company. As your knowledge of fire and security systems grows, you may also have opportunities to develop into specialist areas such as compliance administration, scheduling and operations support. Long‑term, there is the potential to advance into roles such as Service Coordinator or Technical Administrator, depending on your interests and performance.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
Emma Smith
Emma.Smith@bsdc.ac.uk
07590 930042
The reference code for this apprenticeship is VAC2000040786.
Apply now
Closes in 10 days (Wednesday 22 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.