Employment & Skills Support Apprentice
Telford College
Shropshire, Telford
Closes on Tuesday 1 September 2026
Posted on 3 July 2026
Contents
Summary
Employment & Skills Support role provides a developmental opportunity to support the delivery, coordination and administration of employability, distance learning and skills provision. The apprentice will support learner engagement, programme delivery, employer engagement, distance learning administration and performance tracking.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.
37 hours a week
- Start date
-
Friday 25 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Learner Engagement and Support:
- Support learner engagement, attendance and progression
- Assist in one-to-one sessions and action plans
- Support job search, applications and progression routes
- Signpost learners to appropriate support services
Delivery Support (1:1 and Group):
- Assist in delivering workshops, job clubs and skills sessions
- Prepare learning materials and resources
- Support consistent learner experience
- Distance Learning and Programme Administration
- Support enrolments and onboarding
- Track learner progress and completion
- Maintain registers and learner records
- Assist with assignment tracking and quality processes
Programme Coordination Support:
- Support timetable coordination
- Assist with workshops and partner sessions
- Help monitor learner journeys
Employer Engagement:
- Research vacancies and opportunities
- Support job matching and employer events
Outreach and Recruitment:
- Support outreach sessions and recruitment events
- Assist programme promotion and marketing
Data, Compliance and Performance:
- Maintain accurate learner data
- Support KPI tracking and reporting
- Ensure compliance with safeguarding and data protection
Quality and Continuous Improvement:
- Collect learner feedback
- Support quality improvement activities
Corporate Responsibilities:
- Support College values and safeguarding
- Engage in apprenticeship training and development
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Haybridge Road, Wellington, Telford, Shropshire, TF1 2NP
- The Quad, Station Quarter, Ironmasters Way, Town Centre, Telford, TF3 4NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- One day every other week (term-time)
- College assessor
- Workplace mentor
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
- Hold a full Drivers licence
About this employer
As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.
In addition to our main campus in Wellington, we now also have a brand-new site in the heart of Telford Town Centre, our sixth form centre due to open in September 2026.
The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once the apprenticeship is completed there is room to progress within the department.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Keely Hill-Harding
keely.hill-harding@telfordcollege.ac.uk
01952642255
The reference code for this apprenticeship is VAC2000040596.
Apply now
Closes on Tuesday 1 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.