Receptionist Apprenticeship
Emma Jones Hair & Beauty
Bristol (BS1 5AP)
Closes in 11 days (Tuesday 14 July 2026 at 11:59pm)
Posted on 3 July 2026
Contents
Summary
Would you be interested in beginning a career in business? Are you interested in working within an office environment and eager to develop your skills on and off the job? As a receptionist / administrator you will meet and greet clients, answer calls, welcome guests into the building and complete administrative tasks for the admin team.
- Wage
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£14,144 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday 8.50am - 4.30pm and Friday 8.50am - 4.00pm.
34 hours a week
- Start date
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Monday 20 July 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- To work to and promote the Reflections company values at all times
- Excellent and professional telephone manner
- Managing a busy switchboard, taking, and distributing messages when appropriate
- Meeting and greeting all learners, clients and visitors to Reflections Training Academy with a friendly and proficient persona
- The booking and allocation of client appointments for all learners and maintaining the ‘Model Database’
- Recording, reporting and tracking learner attendance, producing statistics where required
- Maintenance of our learner database
- Booking of travel arrangements as and when required
- Full administrative support to Training Personnel
- Being helpful and informative to learners throughout their programme
- The monitoring and ordering of stationary as and when required
- Communication to employers over learner attendance
- Update promotional client information as and when required, to work alongside the marketing team
- Effective ongoing auditing of documentation to ensure full compliance
- Provide full support for all team members as and when required with regards to the current MI systems and learner queries
- Compiling audit review evaluations for Directors / Senior Management
Where you'll work
15a Colston Street
Bristol
BS1 5AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.
You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
If required we can also provide Functional Skills in maths and English throughout your apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
Reflections harbour an excellent team working environment with additional days leave for overall learner achievement, company show, regular socials and you'll have access to store discounts.
About this employer
Reflections Training Academy has almost 40 years of experience in teaching hairdressing apprenticeships. We offer work-based learning which means learners are based in a salon, earning money whilst attending training sessions at Reflections on a regular basis. Here they will learn and develop their hairdressing skills and achieve a highly creative qualification. We have two Training Academies, centrally located in Birmingham and Bristol. Both Academies are City and Guilds approved centres and are funded by the Skills Funding Agency and the European Social fund.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You will be a fully qualified administrator with the possibility to specialise in other avenues such as management, marketing or recruitment.
Ask a question
The contact for this apprenticeship is:
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Jess Matthews
jess@nextlevel-training.co.uk
07717376008
The reference code for this apprenticeship is VAC2000040345.
Apply now
Closes in 11 days (Tuesday 14 July 2026 at 11:59pm)