Operational Support Apprentice

Benenden Health

York (YO26 4GG)

Closes in 24 days (Monday 27 July 2026 at 11:59pm)

Posted on 2 July 2026

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Summary

A great opportunity to join an award-winning, dynamic local company to support the Operations Department in a variety of day-to-day administrative duties. You will work in a friendly, supportive team while gaining a recognised qualification.

• Wage:

  £15,600 to £24,784.50, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

  National minimum wage for candidates aged 19 or over.

  Pension with up to 10% employer contributions

  Annual Salary review

  Free Health and Wellbeing cash plan

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm.

  37 hours 30 minutes a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role involves a wide range of tasks where you will get to work with people from across the business. 

This includes

• Supporting the Operational Teams by accurately identifying work types upon receipt and scanning/uploading for completion by Operational Support Advisors
• Undertaking a variety of ad hoc tasks to support Operational teams in achieving their objectives
• Providing support to the Facilities team (e.g. cover reception and switchboard duties)
• Sorting, distributing and logging incoming post and performing outgoing post duties including batch prints
• Scaning all relevant documents to ensure member records provide a full reflection of any changes or activity
• Processing basic membership changes and returned post ensuring systems are accurately updated and relevant correspondence is sent or returned to members as required
• Ensuring any complaints received in the incoming post are identified and recorded at the first opportunity to enable prompt resolution

We are looking for people who can:

• Be open, and respond flexibly, to business change, being supportive of continuous improvement initiatives
• Have a positive and mature outlook; demonstrable commitment to personal development
• Be confident & show the ability to work alone as well as working as part of a team
• Use relevant knowledge of Microsoft applications such as Word & Excel
• Demonstrate good time management skills, be accurate & well organised

Where you'll work

Holgate Park Drive
York
YO26 4GG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YORK COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Apprentices will typically attend York College on a day release for the duration of the apprenticeship (although online delivery is also available) and work with their employer for the remainder of their contracted hours
• During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer
• An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer

More training information

• Continual assessment will take place throughout the duration of the apprenticeship
• The End-Point Assessment (EPA) will comprise a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Time Management

Other requirements

• The entry requirements for this apprenticeship are 4 GCSE's at grade 4/C or above to include English and maths

About this employer

Benenden Health was founded in 1905 to provide treatment for postal workers suffering from Tuberculosis. There are now nearly 850,000 members and around 350 permanent employees.

Benenden are a not-for-profit organisation with a goal to improve the nation’s health.

https://www.benenden.co.uk/ (opens in new tab)

Company benefits

• Upto 35 days annual leave, with the option to buy and sell annual leave
• Free Benenden Health membership 
• Cycle to work scheme
• Free onsite gym
• £500 refer a friend bonus scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Possible career progression or permanent position

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

York College Apprenticeship Team

apprenticeships@yorkcollege.ac.uk

01904 770368

The reference code for this apprenticeship is VAC2000040342.

Apply now

Closes in 24 days (Monday 27 July 2026 at 11:59pm)