Receptionist Apprentice

PRESTWICK CARE LIMITED

Sunderland (SR2 0HG)

Closes in 21 days (Wednesday 22 July 2026 at 11:59pm)

Posted on 1 July 2026

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Summary

As our Receptionist Apprentice, you will be the first point of contact for visitors, colleagues and callers. You’ll learn how to manage a busy reception area while developing strong admin skills to support the team. You'll have one dedicated off the job training day each week to complete your online coaching and learning sessions.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00am - 5.00pm, and may work evenings.

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting visitors, answering calls, managing the reception inbox and maintaining a welcoming front‑of‑house environment
  • Filing, photocopying, scanning and supporting the administrator with day to day office tasks
  • General office duties

Where you'll work

1 Ryhope Street South
Sunderland
SR2 0HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST DURHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will work 5 x days per week at the workplace with regular visits from the apprenticeship trainer coach.

Requirements

Essential qualifications

GCSE in:

  • GCSE English (grade D/3 or above)
  • GCSE Maths (grade D/3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Prestwick Care is a successful family run care provider based in the North East of England, delivering high quality, person centred residential and nursing care since 1992. We are proud of our strong values, supportive culture and continued growth across the region, with multiple care homes and specialist services.

https://www.prestwickcare.co.uk/ (opens in new tab)

Company benefits

Company Benefits:

  • Full training package
  • Employee assistance programme
  • Employee discount card at our leisure sites

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Your earnings can increase over time with an apprenticeship.

Possibility of permanent employment and going on to complete further qualifications.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Craig Grimes

craig.grimes@eastdurham.ac.uk

0191 518 8294

The reference code for this apprenticeship is VAC2000040340.

Apply now

Closes in 21 days (Wednesday 22 July 2026 at 11:59pm)