Business Administrator Apprentice

SERCO LIMITED

West Bromwich (B70 8GS)

Closes in 8 days (Friday 10 July 2026)

Posted on 1 July 2026

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Summary

Role: Business Administrator Apprentice position in the Employment, Skills and Training team at Restart.
Location: West Bromwich, B70 8GS
Salary: £19,240 plus excellent benefits
Schedule: Fixed Term Contract 18-months with study time included as part of the apprenticeship programme. 

• Wage:

  £19,240 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am to 5.00pm.

  37 hours 30 minutes a week

• Start date:

  Monday 3 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Deliver high levels of customer service when interacting with participants and colleagues
• Provide a professional and welcoming front-of-house experience
• Manage reception duties, greeting all visitors and supporting enquiries
• Capture and maintain accurate data across systems and databases
• Adhere to company guidelines, policies and procedures
• Act as a key point of contact for incoming phone calls and emails
• Support general administration including ordering supplies, managing records, and handling petty cash
• Assist with resolving queries and supporting wider team processes such as health and safety and office management
• Provide administrative support across training and apprenticeship activities where required

Where you'll work

Guardian House
Cronehills Linkway
West Bromwich
B70 8GS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SERCO LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Team working
• Initiative

Other requirements

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

About this employer

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

https://www.serco.com/ (opens in new tab)

Company benefits

• 25 days annual leave plus bank holidays
• Pension
• Training and development
• Health and wellbeing
• Discounts
• Charity: Paid volunteering day
• Employee networks

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Business Administrator
• Administration Manager
• HR Manager
• Project Manager

Ask a question

The contact for this apprenticeship is:

SERCO LIMITED

The reference code for this apprenticeship is VAC2000040281.

Apply now

Closes in 8 days (Friday 10 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.