Apprentice – Housing Level 2

Sanctuary Group

Hull (HU2 8DT)

Closes in 21 days (Wednesday 22 July 2026)

Posted on 1 July 2026

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Summary

Gain hands-on experience within the Lettings Team. Work alongside Customer Lettings Coordinators. Learn how customers are matched with suitable homes. Support customers throughout the moving process.

Wage

£18,720 a year

Minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday, 08:30 - 16:30 / 09:00 - 17:00.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Key responsibilities will be based around learning
  • The role will begin with shadowing and training
  • Once the apprentice gets more confident, they will be assigned specific tasks in the lettings process to complete to assist Lettings Coordinators
  • This may include doing tasks on our CBL system, or eventually contacting customers

Where you'll work

Francis Street
Hull
HU2 8DT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

  • The candidate must be able to self-manage their time as they will be responsible for completing their off-the-job hours (6 hours) which is any studying and assignments they have been set by their college which will go toward their Level 2 qualification
  • The candidate will be able to agree set time to complete this with their manager around Lettings-based tasks they will be learning with the team
  • A successful candidate would be willing to learn, enthusiastic and determined. They will embody Sanctuary's values

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4 or above or equivalent)
  • Math (grade Grade 4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working

About this employer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

https://www.sanctuary.co.uk/ (opens in new tab)

Company benefits

  • 25 days annual leave
  • A pension scheme with employer contributions from Sanctuary
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support
  • Employee recognition scheme
     

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The successful candidate will have opportunities to progress in Housing at Sanctuary
  • This may look like taking on a Lettings Coordinator role

Ask a question

The contact for this apprenticeship is:

Sanctuary Group

Danny Teggert

Danny.Teggert@LearningCurveGroup.co.uk

The reference code for this apprenticeship is VAC2000040242.

Apply now

Closes in 21 days (Wednesday 22 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.