Apprentice Customer Service & Office Administrator
J Fletcher (Engineers) Ltd
Manchester (M30 0SF)
Closes in 14 days (Wednesday 15 July 2026 at 11:59pm)
Posted on 1 July 2026
Contents
Summary
Launch your career in customer service and administration with J Fletcher Engineering through our Apprentice Customer Service & Office Administrator role. Gain hands-on experience in a fast-paced team while working towards a qualification with Salford College. Every day brings new challenges in a dynamic working environment.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Pay may be discussed dependent on age of sucessful candidate
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8.00am - 5.00pm with a 1 hour dinner break.
40 hours a week
- Start date
-
Wednesday 29 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you will support the Technical services team with a wide range of office duties, including:
- Acting as the first point of contact for customers and mobile engineers via telephone and email
- Delivering excellent customer service in a busy and reactive service environment
- Logging reactive service calls and allocating jobs accurately.
- Keeping customers updated on the progress of their service requests
- Raising small quotations and purchase orders
- Checking engineers' day worksheets and timesheets when required
- Supporting the Technical Services team with a range of administrative tasks
- General office administration and maintaining accurate records
Where you'll work
James Nasmyth Way
Eccles
Manchester
M30 0SF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- You will gain your level 3 Customer services specialist Apprenticeship
- This will be assessor led and will be done in-house
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Our multi-disciplined team culture is to work with clients to meet project objectives by providing cost effective solutions within the shortest time scales. The close relationship of our operating divisions lends itself to timely conclusions with a single source of responsibility for a wide variety of services. Our design, manufacture and installation capability means that we can exercise greater quality control from design to offsite prefabrication which in turn leads to shorter on-site times and more competitive products. The sustained growth of the business over the last 5 years is a direct result of continued support from satisfied clients and consultants.
http://www.jfletcher.co.uk (opens in new tab)
Company benefits
- 23 days annual leave plus bank holidays
- Holiday entitlement increases with length of service
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Once you have gained your level 3 qualification, there will be discussions about your progression
Ask a question
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
Chanel Murphy
chanel.murphy@salfordcc.ac.uk
The reference code for this apprenticeship is VAC2000040178.
Apply now
Closes in 14 days (Wednesday 15 July 2026 at 11:59pm)