Apprentice Dental Receptionist

Church Street Dental Clinic

Oswestry (SY11 2SP)

Closes in 12 days (Monday 13 July 2026 at 11:59pm)

Posted on 1 July 2026

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Summary

We are looking for a motivated and enthusiastic individual to join our friendly team as a Dental Receptionist Apprentice. This is a fantastic opportunity to gain valuable experience in a busy dental practice while working towards a nationally recognised qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday & Tuesday, 8.15am - 5.30pm. Wednesday & Thursday, 8.45am - 5.30pm. Friday, 8.45am - 1.30pm.

37 hours 45 minutes a week

Start date

Monday 20 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role, you will be the first point of contact for all visitors and callers, providing a warm, professional, and lasting first impression. Your typical daily duties will include: 

  • Answering calls 
  • Greeting patients 
  • Maintaining computer records 
  • Booking appointments 
  • Taking payments 
  • Dealing with day-to-day queries

Where you'll work

36 Church Street
Oswestry
SY11 2SP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Polite

Other requirements

  • Passing a DBS check
  • The practice is over multiple levels

About this employer

We aim to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes. We aim to make care and treatment as comfortable and convenient as possible.

https://www.churchstreetclinic.com/ (opens in new tab)

Company benefits

  • Free dental treatment while employed 
  • Dental insurance covered 

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time employment at the practice. 

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

Hannah Mader

churchstreet.clinic@outlook.com

01691671413

The reference code for this apprenticeship is VAC2000040160.

Apply now

Closes in 12 days (Monday 13 July 2026 at 11:59pm)