IT Technician Apprentice (STEP Academy Trust)
STEP ACADEMY TRUST
Thornton Heath (CR7 6DL)
Closes in 28 days (Wednesday 29 July 2026)
Posted on 1 July 2026
Contents
Summary
The desired candidate will provide technical and software support to a group of primary academies London with occasional visits to other STEP academies.
- Wage
-
£19,742 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8.00am - 4.00pm.
36 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults.
In conjunction with the STEP ICT team, you will also advise on ICT Health & Safety in the academies and monitor its practice. You will be responsible for the maintaining information contained on the school website, ensuring this information is relevant and up-to-date.
STEP Academy Trust is a multi-academy trust operating a group of 20 primary schools across London and East Sussex.
Specific Duties:
- Acting as a point of contact for ICT issues
- To support the management and maintenance of the academies’ networks
- Maintenance and cleaning of computers, whiteboard and projectors
- Install and maintain software systems as required
- Stock control and upkeep of related records and inventory
- Record all procedures and processes in detail to aid staff knowledge
- Support teachers and pupils with mobile devices during lessons
- Maintain internet access, websites used and grant relevant permissions
- Maintain network, internet and email logins
- Diagnose and resolve hardware, software and end user problems
- Manage and develop use of mobile devices, including any related apps that support teaching and learning
- Application of theft deterrent markings to all existing and new equipment as necessary
- Undertake periodic safety checks on equipment and materials
- Work with teachers to ensure ICT skills are utilised across the curriculum
- Knowledge of the applications used across all year groups and within all curriculum areas
- Manage anti-virus software
The successful candidate will be required to attend training courses as appropriate, eg INSET. It is also expected that you will be able to:
- Exercise confidentiality and discretion at all times
- Work using your own initiative within school times
- Assist school staff with resources when required
- Be enthusiastic in developing own expertise and skills
- Undertake any other duties as required by the ICT team
- Undertake professional training and qualifications.
The post holder may be required to perform other than these duties given in the job description. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility. The job description is not a comprehensive statement of duties but sets out the main expectations of the Trust.
Where you'll work
Gonville Road
Thornton Heath
CR7 6DL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
- Initiative
- Literacy and Numeracy skills
- Motivated
- Willing to learn
- Professionally develop
- Written communication skills
- Flexible and adaptable
- Creative and innovative
- Socially adept
Other requirements
Ability to drive and use own car for travel among STEP academies.
About this employer
STEP Academy Trust is a multi-academy trust operating a group of 20 primary schools across London and East Sussex.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This will be a fixed term contract for 18 months.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000040131.
Apply now
Closes in 28 days (Wednesday 29 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.