Digital Support Technician Apprentice – Gravesham Borough Council – Gravesend DA12 1AU – £15,434p/a

Gravesham Borough Council

Kent (DA12 1AU)

Closes in 31 days (Friday 31 July 2026 at 11:59pm)

Posted on 30 June 2026

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Summary

The apprentice will support the delivery and continuous improvement of the council’s digital services. Working as part of the Digital Team, the apprentice will assist in maintaining website content, supporting online processes, and helping to improve digital services based on feedback, analytics and service needs.

Wage

£15,434 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday- Friday Shifts to be confirmed

37 hours a week

Start date

Monday 17 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role does not involve direct customer handling but contributes to improving the experience of residents through better digital services.  

This is a development role as part of the Council’s apprenticeship programme. The job description provides a general guide to duties and responsibilities.   

You will be supported throughout the apprenticeship, and duties will develop in line with skills, training and service needs:

  • Maintaining and improving the council’s digital services and online processes  
  • Support the Digital Team in responding to requests received through the shared inbox or support desk  
  • Ensure requests are handled accurately, within agreed processes and with appropriate escalation where required  
  • Learn how digital services are delivered and supported within the council 
  • Update website content using the council’s Content Management System (CMS)  
  • Check content for spelling, accuracy, broken links and usability issues  
  • Ensure content is clear, concise and written in a user-focused way  
  • Support the team in maintaining accessible content in line with WCAG standards  
  • Reviewing and improving website content based on feedback and service needs  
  • Updating and testing online forms and digital processes  
  • Support the improvement of customer journeys by identifying simple usability issues  
  • Carry out testing of digital services and report any issues or improvements  
  • Observe and learn how digital systems and processes are developed and maintained  
  • Continuous Improvement & Feedback  
  • Support the team in reviewing feedback from services, residents and analytics  
  • Assist in identifying opportunities to improve digital content and services  
  • Ensure digital services remain accurate, up to date and easy to use  
  • Contribute ideas to improve the customer experience of online services  
  • Assist in reviewing website analytics and performance data  
  • Support basic checks to ensure content and services are working as expected  
  • Maintain data quality and accuracy within digital systems  
    Team Support & General Duties  
  • Attend team meetings and contribute appropriately  
  • Work collaboratively with colleagues across the council  
  • Maintain accurate records and follow agreed processes  
  • Work towards completion of the Level 3 Digital Support Technician apprenticeship  
  • A commitment and contribution to the Council’s Equal
  • Opportunities Policy is an essential requirement of the post
  • You will carry out all duties and activities having regard to the provisions of the Health and Safety at Work Act 1974, and in accordance with any instructions from senior members of staff under that Act or any Council or Departmental Codes of Practice or Procedures
  • You will comply with Statute and Council policy in all respects 
  • An awareness and commitment to section 17 which places a statutory duty on police and local authorities to work in partnership to reduce crime and promote community safety.  It is also required that community safety is to be a thread running through all functions of the Local Authority
  • A commitment to excellent customer service and the values of the Council

Where you'll work

Civic Centre
Windmill Street
Gravesend
Kent
DA12 1AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard. 

The training covers the following core occupational duties: 
https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1 

More training information

  • Attend training sessions, reviews and meetings with line manager and assessor  
  • Complete coursework and maintain a portfolio of evidence  
  • Follow an agreed individual learning plan  
  • Develop knowledge of digital services, accessibility and customer support  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  
 
Eligibility  
You must meet the following eligibility criteria to apply for the role: 

  • Have been a UK/EEA resident for the last 3 years  
  • Hold valid residency status  
  • Have the right to work in the UK  

About this employer

Gravesham Borough Council provides services to meet the needs of the borough's residents, businesses and visitors. We work to deliver a Gravesham to be proud of, focusing on: People: A proud community where residents can call a safe, clean and attractive borough their home. Place: A dynamic borough, defined by a vibrant and productive local economy, taking advantage of growth in the area, supported by its strong and active community. Progress: An entrepreneurial authority, commercial in outlook and committed to continuous service improvement, underpinned by a skilled workforce and strong governance environment.

https://www.gravesham.gov.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Upon completion of the apprenticeship, you will have gained a Level 3 Digital Support Technician qualification

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000040051.

Apply now

Closes in 31 days (Friday 31 July 2026 at 11:59pm)