Service Delivery Analyst Apprentice

BLUEKONG NETWORKS LIMITED

Reading (RG7 5AH)

Closes on Monday 3 August 2026

Posted on 2 July 2026

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Summary

Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday between 9am and 5pm.

37 hours a week

Start date

Tuesday 4 August 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties for this role include:

  • Maintaining and building relationships with the companies' new and existing field engineering teams
  • Maintaining all project/support based documents/process
  • Assisting with critical daily deadlines
  • Working as part of the SDM team on multiple customer engagements
  • Providing administrative support for BlueKong Networks Annuity contracts
  • Providing administrative support to Bluekong Networks engineering teams
  • Working to bring on board new engineers to utilise for customer works
  • Building strong relationships with both customers, suppliers and delivery leads
  • Monitoring and being the first port of contact for BlueKong support customers      

The Service Delivery Analyst will be:

  • A bright individual looking to develop their career within a creative environment
  • Skilled administrator
  • Comfortable working in a busy environment
  • Flexible approach
  • Semi-Skilled IT user, able to pick up on new software and technologies

Where you'll work

11-13 High Street
Theale
Reading
RG7 5AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 
  • End-Point-Assessment
  • Work Based Training
  • Monthly Tutor/Assessor Sessions

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 (A*-C))
  • Mathematics (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Willing to learn

About this employer

Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.

 

http://bluekongnetworks.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

linsay.narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC2000039933.

Apply now

Closes on Monday 3 August 2026