IT Apprenticeship

PHILIPS ELECTRONICS UK LIMITED

Farnborough (GU14 6XW)

Closes in 13 days (Monday 13 July 2026)

Posted on 30 June 2026

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Summary

Kickstart Your IT Career with a Global Health Technology Leader 🚀
Baltic Apprenticeships are working in partnership with Philips to find their next IT Apprentice.

Wage

£17,500 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Thursday, 9:00am – 5:15pm, Friday 9:00am – 4:45pm.

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Monitor and report on the connectivity status of customer systems
  • Check system reachability and liaise with Field Service Engineers to resolve connectivity issues
  • Review previous connection attempts and identify recurring issues
  • Support engineers with the installation and configuration of edge routers and 4G routers
  • Assist with customer VPN migrations and remote connectivity requests
  • Manage customer exclusion lists and maintain accurate system records
  • Produce regular reports on connectivity performance and installation success rates
  • Communicate with customers regarding remote connectivity and service updates
  • Support the UK & Ireland Remote Support Lead and wider Field and Remote Engineering teams
  • Gain hands-on experience supporting the IT infrastructure that enables critical healthcare technology across the UK  

Where you'll work

Ascent 1 Aerospace Boulevard
Farnborough
GU14 6XW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

About this employer

Philips is a global leader in health technology, committed to improving people's lives through meaningful innovation. Operating in over 100 countries, Philips develops cutting-edge healthcare technologies that help clinicians deliver better patient care while improving outcomes for millions of people worldwide.

https://www.philips.co.uk/ (opens in new tab)

Company benefits

  • Incentive scheme
  • 25 days annual leave plus bank holidays
  • Hybrid working (3 days per week in the Farnborough office)
  • Access to Philips learning and development opportunities
  • Flexible benefits package

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Excellent long-term career progression within a global organisation.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC2000039912.

Apply now

Closes in 13 days (Monday 13 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.