Apprentice Site Officer

The Sir Robert Woodard Academy

West Sussex (BN15 9QZ)

Closes in 11 days (Sunday 12 July 2026)

Posted on 30 June 2026

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Contents

Summary

An exciting opportunity has arisen to join our committed and dedicated Site and Facilities team at The Sir Robert Woodard Academy as an Apprentice Site Officer. We are looking for a polite, physically fit and hard-working individual, with a positive ‘can do’ approach, to join us and the site team from September 2026.

Wage

£19,586 a year

Minimum wage rates (opens in new tab)

28 days annual leave per year, plus public holidays

Training course
Facilities services operative (level 2)
Hours
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm (Includes 30 minute unpaid break)

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Under the direction and supervision of the Site Manager/Deputy Site Manager:

  • To assist with the maintenance, security, cleaning and day to day running of the Academy
  • To assist with the regular day to day classroom running as required, e.g. lighting, heating, locks, windows, tools, appliance testing etc. 
  • To assist with preparation of specific areas and/or rooms, such as for exams, assemblies and lettings, and the reinstatement thereafter; to include (re)arranging, moving, dismantling fixtures, fittings and furniture   
  • To support with receiving and checking all goods and supplies into the Academy and distribute them as necessary
  • To support in providing a porterage service on site as necessary, to include assisting staff or students with the movement of bulky items around the site 
  • To support with cleaning and the removal of litter or other obstructions from paths, drives and other hard surfaces, grass areas and flower beds and all areas within the Academy’s boundaries

Where you'll work

Upper Boundstone Lane
Sompting
West Sussex
BN15 9QZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STRAIGHT A TRAINING LIMITED

Training course

Facilities services operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Training schedule

  • The apprenticeship training will be provided through online learning
  • Training and development will take place in the workplace

More training information

  • As part of the learning journey, you will attend monthly group (online) learning sessions and (at least) two one-to one meetings each month, with a facilities specialist tutor; also held online
  • The Facilities Services Operative apprenticeship is run as 15-month programme which includes 3 months for achieving End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade C - A* or 4-9)
  • Maths (grade C - A* or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative
  • Professional
  • Positive approach

Other requirements

  • The successful applicant for this post will be engaging in ‘regulated activity’, therefore they will be required to undertake an Enhanced Disclosure & Barring Service (DBS) Check
  • It is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children, so individuals on the children’s barred list (and adults barred list where relevant) should not apply

About this employer

The Sir Robert Woodard Academy, one of the ‘happiest’ schools in the country (The Sunday Times, 2025) and part of the Woodard family of schools, is a thriving 11–18 Academy serving primarily the students of Lancing, Sompting and West Shoreham, though we welcome students from all surrounding areas. We are committed to ensuring that every student is known and nurtured and is provided with teaching and learning experiences that allow them to fulfil their potential.  In January 2026, the Academy was proudly evaluated under the new Ofsted toolkit as being at ‘Strong Standard’ in four areas and ‘Expected Standard’ in three, further building on the Academy’s 2021 rating of ‘Good’ in all areas.

https://www.srwa.co.uk/ (opens in new tab)

Company benefits

  • Free use of the Academy’s gym
  • Free employee wellness programme 
  • Generous employer contribution pension scheme of 15%
  • Free on-site parking and easy access to local public transport
  • Cycle to work scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Upon completion of the apprenticeship, you will have a solid understanding of facilities services and will be able to contribute to the operational effectiveness of any business setting, from offices and schools to hospitals and retail spaces
  • They will also be equipped with the skills and knowledge to handle routine and non-routine tasks, resolve problems, and maintain facilities to a high standard

Ask a question

The contact for this apprenticeship is:

STRAIGHT A TRAINING LIMITED

The reference code for this apprenticeship is VAC2000039860.

Apply now

Closes in 11 days (Sunday 12 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.