Field Engineer Apprentice
RICOH UK LIMITED
Recruiting nationally
Closes in 29 days (Wednesday 29 July 2026)
Posted on 29 June 2026
Contents
Summary
Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.
- Wage
-
£21,000 a year
Minimum wage rates (opens in new tab)
Salary will increase in line with development plan and according to performance. Increases will happen every 6 months if these conditions are met.
- Training course
- Mechatronics maintenance technician (level 3)
- Hours
-
Working weeks will be dependent on customer needs for the particular area.
Working hours are between 8.00am and 6.00pm, for 37.5 hours per week.
There may be the possibility of overtime, depending on geography.
37 hours 30 minutes a week
- Start date
-
Monday 5 October 2026
- Duration
-
3 years 6 months
- Positions available
-
8
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.
- Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
- Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
- Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
Where you'll work
The roles are Field based and so will cover (each bullet point is 1 role):
- York and Teeside
- Liverpool and Warrington
- Sheffield and Nottingham
- Dorchester, Bournemouth, Salisbury
- Dartford, SE London, Bromley, Croydon
- Truro
- St Albans, Reading, Watford, Hemel Hempstead
- 50/50 South Wales and Somerset/Gloucestershire
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHREWSBURY COLLEGE
Training course
Mechatronics maintenance technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use information technology, for example to create documentation, communication and information management.
- Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
- Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
- Conduct initial assessment of equipment that requires maintenance.
- Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
- Select, prepare and use material, consumables, tools and equipment.
- Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
- Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
- Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
- Manufacture, repair and refurbish components using hand and machine tools.
- Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
- Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
- Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
- Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
- Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
- Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
- Produce sketches or drawings to support maintenance activities.
- Communicate in writing. Prepare communications, documents and reports on technical matters.
- Segregate, separate and dispose of waste streams and by-products.
- Apply 4S or 5S principles of housekeeping to the work environment.
- Identify opportunities and make recommendations to improve operational performance.
- Apply continuous improvement techniques.
- Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
- Follow equity, diversity and inclusion procedures.
- Carry out and record planned and unplanned learning and development activities.
- Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.
- Use information technology, for example to create documentation, communication and information management.
- Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
- Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
- Conduct initial assessment of equipment that requires maintenance.
- Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
- Select, prepare and use material, consumables, tools and equipment.
- Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
- Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
- Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
- Manufacture, repair and refurbish components using hand and machine tools.
- Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
- Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
- Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
- Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
- Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
- Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
- Produce sketches or drawings to support maintenance activities.
- Communicate in writing. Prepare communications, documents and reports on technical matters.
- Segregate, separate and dispose of waste streams and by-products.
- Apply 4S or 5S principles of housekeeping to the work environment.
- Identify opportunities and make recommendations to improve operational performance.
- Apply continuous improvement techniques.
- Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
- Follow equity, diversity and inclusion procedures.
- Carry out and record planned and unplanned learning and development activities.
- Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.
Training schedule
This will be block release at Shrewsbury College. The apprenticeships will be based nationally but travel for this block release is essential, as will spending time at our Training Facilities at Ricoh Products Ltd in Telford.
Training will be monthly, with up to 5 nights spent away from home at company funded accomodation.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Other requirements
- Valid UK Driving Licence is essential
- Will require some lone working
- A DBS will be completed as part of the onboarding process
About this employer
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
http://www.ricoh.co.uk (opens in new tab)
Company benefits
Success at Ricoh is something we pursue together. You'll benefit from fair rewards and real recognition. Benefits include our Ricoh pension, health cash plan, TechScheme and other physical, emotional and financial wellbeing resources.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Field Service Engineer (substantive).
Then may specialise in one of our product lines (eg Ricoh Graphic Communications) OR take a Leadership track if desired.
Ask a question
The contact for this apprenticeship is:
RICOH UK LIMITED
Rebecca Rodger
rebecca.rodger@ricoh.co.uk
The reference code for this apprenticeship is VAC2000039840.
Apply now
Closes in 29 days (Wednesday 29 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.