Revenues and Benefits Apprentice

Mansfield District Council

Nottinghamshire (NG19 7BH)

Closes in 27 days (Sunday 26 July 2026)

Posted on 29 June 2026

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Summary

The Council’s Revenue and Benefits team are looking for an enthusiastic, motivated and hardworking person to join us as an apprentice.

• Wage:

  £15,392 a year

  Minimum wage rates (opens in new tab)

  Up to 45 days per year including bank holidays (pro rata for part time); Local Government pension scheme

• Training course: Business administrator (level 3)
• Hours: Monday - Friday (Times to be confirmed).

  37 hours a week

• Start date:

  Monday 24 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To work with colleagues to develop knowledge to provide internal and external customers with high standards of service relating to all aspects of Revenues valuation and billing
• To support the Revenues & Benefits Systems Admin Team with administrative tasks, data entry and income management using accuracy and attention to detail
• To develop knowledge of aspects of Benefits and Debt Recovery affecting Revenues, gaining and developing an understanding of business processes and the ‘hands on’ approach of
  excellent service delivery
• To develop knowledge of the council’s internal departments and external agencies to develop awareness of the importance of good working relationships and enable effective signposting for
  customers
• To develop customer service skills to a high level, adapting to different situations and communication methods and understand when appropriate to refer to a Team Leader
• To work with colleagues to develop critical thinking and questioning skills to identify issues, problem solve and meet customers’ needs
• To develop the required skills and knowledge to make follow up calls and issue written communications where necessary
• To comply with Information Security and Data Protection policy and principles
• To undertake any other tasks as agreed with the Revenues Team Leader
• Operate according to the Council’s corporate values and codes of behaviour
• Ensure that at all times all Health & Safety legislative requirements are met, that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post, ensuring that risk management objectives are delivered and other risk management activities are effectively implemented and monitored
• Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
• Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services
• Comply with all relevant Council policies and procedures including code of conduct, financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes
  of Practice
• Adhere to relevant working practices, methods and procedures including undertaking relevant training and development as required and respond positively to new and alternative ways of
  working
• Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
• Engage with digital models of service delivery and support the implementation of digital working methods
• Manage and / or use resources in ways that ensure value for money and support the commercialism agenda
• Demonstrate a commitment to the delivery of excellent service for all customers and service users

Where you'll work

Civic Centre
Chesterfield Road South
Mansfield
Nottinghamshire
NG19 7BH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site / campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative

About this employer

Mansfield District Council provides a wide range of services across the district . By joining us you will be helping to contribute towards making the Mansfield district a better place to work and live. The Council's vision is to create a more positive image of the area of Mansfield district to develop people, businesses and investment in the area. We also want to improve confidence, pride and dignity so that everyone can enjoy a good quality of life in their neighbourhoods and communities.

https://www.mansfield.gov.uk (opens in new tab)

Company benefits

Personal Development
Discounted leisure facilities
Retail discounts
Free eye tests
Cycle to work scheme
Health and well-being
Hybrid working

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Further career progression would be considered for the right candidate.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000039831.

Apply now

Closes in 27 days (Sunday 26 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.